[Resolved] Samsung Mobile — Touch sensor failure in GTS5233W model | |||
I purchesed GTS5233W Samsung mobile on Nov 2009, with in 7 months touch sensor got failliure, when i went to samsung service center it was in Annanagar ( Hi-Tech Solution) one of the Authorised Samsung service center,There was so many peoples are complaining the same problem,also they are souting like a fish market. they are telling spare parts not available, Everybody telling they are delaying one month to two months because of spare parts non availability, iam as of now four times went to the service center they always telling two day, two days, they given service center number to all coustomer [protected] it was not working, another one [protected] this number nobody pickuping , how can we approch those peoples, if they are keeping my handset for two month with them, what is the meanning for one year warrenty. how can they say as one year warrenty. this is the best experience of samsung's poor service. here after i will never bye any product of Samsung also not suggest to anybody. My service center complaint number: WA[protected] My number : +91 [protected] Regards Shankarraja Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
i totally agree with the above complaint as i have experienced the same problem regarding touch sensor failure of GT-S5233W. i bought the mentioned model from the HOTSPOT (model town branch) shop less than a year ago and i went to the same hotspot branch for the service and repair of my handset but to no avail. from there i got the address of samsung service centre nearest to my house situated at ASHOK VIHAR address 14, CENTRAL MARKET ASHOK VIHAR NEW DELHI 110052 in the name of ADITYA INFOCOM. staff was very rude and inefficient as they were telling to every complainant to call them on next day in the evening to know about the status of their handset and i was dealt with the same attitude. but next day i called them on their prescribed ph no but the phone was busy through out 3 to 4 hours and finally i managed to talk to them after 2 days but i was shocked to know that it will take another 8 to 9 days to get my handset repaired as the spare part ( new touch sensor ) is not available to them
Reply
I somehow disagree to above complaint, today i visited them along with my wife in afternoon and asked them to repair my phone (GT-S5233S) on priority as I need to leave for family holiday tomorrow morning. Thankfully they had the part available with them and phone was fixed-up within an hour. Though I need to run around for getting xerox of my invoice which was at my home, but at the end I am satisfied as my phone is working and fit.
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