Show menu
Ask a Question FAQ Sign in

[Resolved]  Samsung Mobile / Model SGH C-170 — FAULT IN CHARGING

DEAR SIR,
This is a request from a customer who is feeling cheated because of his trust on the Brand Name of Samsung.
I bought a SAMSUNG SGH-C170 MOBILE HANDSET IN OCTOBER 2007 .details are as follows;-
Model:SGH-C170
SSN :C170-GSMH
SERIAL NO:-R4WP578148T
IMEI NO :353999/01/087817/7 00



DESPITE OF THE WARNINGS AND RECOMMENDATIONS of friends for buying nokia but because of the trust I have on brand SAMSUNG We have 2 Television,1 Air Conditioner of samsung which are performing quite well
but my experience with your mobile is not same ,after 1 month I start facing problem in battery back up and after 3 months ,by mistake I tried to insert the charger pinup side down ,from that day it stops charging.when I took it to samsung service centre in hyderabad,Chennai,Gwalior every where the answer was same that it doesnot come under warranty because it is the case of mishandling when i said I am ready to pay from my pocket ,reply was that set has to be sent to Banglore and service charges would be around 800 Rs, with a condition that it might possible that my mobile can be dead.
now sir I Just want a answer that neither in the USER'S Guide WHOEDS CODE NUMBER IS
CODE NO:GH68-14749A
nor in any text SUPPLIED WITH MOBILE this precaution has been mentioned .This system is there in any other company's handset in which you can put the charger in which so ever direction you want . I know that my complaint means nothing for you but as a
EX-loyal customer of samsung i feel it my duty to make you aware of all this situation that atleast you should mention this in the user's guide so that customer like me won't feel cheated

Regards'
Digvijay Singh Tomar
Assistant Manager Tafe Ltd
1/8 vijay khand
Gomti nagar
Lucknow(U.P.)
MOBILE -[protected]
[protected]@yahoo.co.in
Complaint marked as Resolved Aug 13, 2020

Complaint Status


[Jun 12, 2015] Samsung India customer support has been notified about the posted complaint.
Complaint comments  4 CommentsShareTweet

Comments

dear sir/madam gprs has alrady activited in my samsung mobille/model sgh c-170 but i havent got chance to enjoy the internet facility, as soon as site searching, i found internal error, no srevice available etc display in the screen, what is the problem, please give me 100% solution to enjoy the internet facility. as soon as u check it send me the proper procedure to use net or solution...by i love my samsung...and u too

mobile samsung c170 . — battery backup

1)it can't give good berttery backup ...
2)it dot have loud ring valum.
I had C170 Samsung mobile and changed the charge connector worth Rs 25 with the service charge of Rs 400/- and It is unbeareable and now my mobile have no display(Display problem)
Is it possible to change?
I also an ex-loyal customer of samsung. First, my SGH x400 failed to charge the battery. I still try to keep my loyalty. So I bought SGH C170. But the battery charging system failed in less than three month.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    Customer satisfaction rating
    72%
    Complaints
    13721
    Pending
    0
    Resolved
    9702
    Samsung India Phone
    +91 89 3993 9899 [Customer Care]
    +91 12 4488 2122 [Head Office]
    +91 98 3502 2547 [The Mobile Villa]
    Samsung India Address
    2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002