[Resolved] Samsung Mobile / Model SGH C-170 — FAULT IN CHARGING
This is a request from a customer who is feeling cheated because of his trust on the Brand Name of Samsung.
I bought a SAMSUNG SGH-C170 MOBILE HANDSET IN OCTOBER 2007 .details are as follows;-
IMEI NO :353999/01/087817/7 00
DESPITE OF THE WARNINGS AND RECOMMENDATIONS of friends for buying nokia but because of the trust I have on brand SAMSUNG We have 2 Television,1 Air Conditioner of samsung which are performing quite well
but my experience with your mobile is not same ,after 1 month I start facing problem in battery back up and after 3 months ,by mistake I tried to insert the charger pinup side down ,from that day it stops charging.when I took it to samsung service centre in hyderabad,Chennai,Gwalior every where the answer was same that it doesnot come under warranty because it is the case of mishandling when i said I am ready to pay from my pocket ,reply was that set has to be sent to Banglore and service charges would be around 800 Rs, with a condition that it might possible that my mobile can be dead.
now sir I Just want a answer that neither in the USER'S Guide WHOEDS CODE NUMBER IS
nor in any text SUPPLIED WITH MOBILE this precaution has been mentioned .This system is there in any other company's handset in which you can put the charger in which so ever direction you want . I know that my complaint means nothing for you but as a
EX-loyal customer of samsung i feel it my duty to make you aware of all this situation that atleast you should mention this in the user's guide so that customer like me won't feel cheated
Digvijay Singh Tomar
Assistant Manager Tafe Ltd
1/8 vijay khand
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Aug 13, 2020Complaint marked as Resolved
Jun 12, 2015
Samsung India customer support has been notified about the posted complaint.
+91 89 3993 9899 [Customer Care]
+91 12 4488 2122 [Head Office]
+91 98 3502 2547 [The Mobile Villa]
2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002