DEAR SIR,
I HAVE PURCHASED THE SAMSUNG MOLBILE MODLE X820 FROM THE DEALER IN SRINAGAR KASHMIR NAMELY SHAH WATCH CO.VIDE BILL NO-1785 DATED 15/06/07.
IN THIS REGARD I WOULD LIKE TO CONVEY AFTER SOME TIME THE KEY PAD LIGHTS WERE NOT FUNCTIONING THEN I TAKE UP THE MATTER TO THE CONCERNED SERVICE STATION NAMELY ADIL ELECTRONICS, OPPOSITE IQBAL PARK SRINAGAR.THEY ENTERTAINED THE COMPLAINT AND ISSUED ME THE WORK ORDER NO 8059 OR …. DATED 17/03/08 AND THEY CONVEYED ME TO APPROCH AFTER 10 DAYS.AFTER THE SAME TIME WHEN I APPROCHED THEM, THEY TOLD ME THAT WE HAVE SENT THE MOBILE TO CHANDIGARH BECAUSE WE CAN MAKE IT CORRECT HERE IN SRINAGAR BUT YOU HAVE TO MAKE THE PAYMENT OF RS:-700/-
I ASKED THEM IF IT IS IN WARRANTY PERIOD THEN WHY I HAVE TO MAKE THE PAYMENT.THEY SAID THAT THEY ARE GOING TO REPLACE THE FRONT PORTION OF THR MOBILE, THEN WAS FORCED TO SAY OK, BECAUSE IT IS SMSUNG SERVICE CENTRE.AFTER THEIR EXERCISE THE SAME PROBLEM WAS STILL THERE.
THEN AGAIN THE PROVIDED THE NEW JOB ORDER NO 8034 DATED-08/04/08 AND ASSURED ME THAT WE ARE GOING TO DELIVER THE SAME WITHIN FIVE DAYS.ACCORDINGLY I RANG THEM ON 15/04/08 AND ASKED FOR THE SAME, THEY ASSURED ME TO COME ON 18/04/08, WHEN I VISTED TO THE SERVICE STATION THEY AGAIN CONVEYVED ME TO COME AFTER TWO DAYS.THEN I TOLD THEM IF IT WAS SO THEN WHY YOU PEOPLE TOLD ME TO COME ON 18/04/08 AND COLLECT THE SAME, SIMUNATNEOUSLY THEY MISBAHEVED WITH ME.
I AM NOT UNDERSTANDING WHAT IS THIS.IS THIS A SAMSUNG SERVICE STATION OF A BOUCHER SHOP.
NOW REQUESTING YOUR GOODSELF TO LOOK INTO THE MATTER AND CONVEY.
REGARDS
PERVAIZ MALIK
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