[Resolved] Samsung Mobile — Replacement of samsung galaxy grand mobile | |||
Sir, I am very much disappointed with the services of SAMSUNG MOBILE. I have registered a lot of complaint but no proper resolution has been taken. So far so it is requested to kindly short out my problem. I have purchased Samsung Galaxy Grand on 28th Feb 2013. I have faced many times of problems in last FEW Months about my SAMSUNG GALAXY GRAND handset like hold key not working, call disconnection(Checked with other mobile no dis connectivity problem), and mobile restart problem. I am very disappointed by the quality of your product. I have visited Samsung service Center ([protected] ---- SAP MOBILE, 5 Tardeo, AC Market, Tardeo Mumbai 400034). In 1st visit on dated 18.06.2013 (Bill No [protected]) my mobile has been formatted and given to me. But after receiving my mobile by 5-6 days onwards faced same problem. (Hold Key not working and mobile restart). I have visited again to Samsung service Center ([protected] ---- SAP MOBILE, 5 Tardeo, AC Market, Tardeo Mumbai 400034). In 2nd visit on dated 29.06.2013 (Bill No [protected]) my mobile Hold key has been replaced as per the Samsung technician. But after receiving my mobile by 9-10 days onwards faced problem with Hold key not working, mobile restart as well call dis-connectivity) Now I have third time visited to Samsung service Center ([protected] ---- SAP MOBILE, 5 Tardeo, AC Market, Tardeo Mumbai 400034). In 3rd visit on dated 13.07.2013 (Bill No [protected]) my mobile has been submitted to the service center same day technician called me at night and UN-necessarily arguing with me for no problem found in the mobile. After, till date (18.07.2013) no any status and update for the same provided to me by the service center. Today on 18.07.2013 I called Samsung contact center[protected] and informed the same to them. They provided me the number of Service Center Manager Mr. Sandesh Patange (Mobile No - [protected]). I called him up but he is also not giving satisfactory answers to me. I got faulty product and it is manufacturing fault, Mobile is already submitted to Service center. I would request you please help me to replaced faulty Mobile. I am regular customer of Samsung and don’t want to go Consumer court. Please short out my problem early to earliest as possible. If, I got negative response. I have last solution to solve my problem, to go consumer court for file my problem. MODEL NAME : GT-I9082EWAINU SERIAL NUMBER : RF1D23JQ28R Cal me or/email for any more info. Thanks -- Regard's Laxman Gurkhe. [protected]. Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
 13 Comments | |||
Comments
Samsung Mobile — Product fault
Sub: complaints about Samsung Mobile service.With reference to the above subject, I gave Samsung mobile for service purpose to the Hi Tech Solutions (M9B, Anna Nagar) service center 18/07/2009, But still I have not get my phone back. Whenever I called of the concern service center they simply replied board is not coming. I cannot understand what there are doing.
I am very much disappointed regarding this. I called several times to the customer care (Complaint No.[protected] / [protected]); from their end every time they will give one number you call this number. When I called the same number the mobile is switched off.
I have spent for the phone call for the service center person more than my mobile value. I had same problem previously also, I return back my mobile after three months.
So, please give me new mobile. Because I hardly used my mobile two month only other days it has taking rest in your service center.
Definitely I do not recommend your products to my friends & relatives.
my phone sum smrw5s719019x
is defected phone it is creatin proble, it hv repair someny time by authoriec service senter but again creating problem
is defected phone it is creatin proble, it hv repair someny time by authoriec service senter but again creating problem
SAMSUNG/MOBILE — Frequent call disconnect
Sir,I have purchesed SCH-M569 from samsung mobile store in padav nagar ,delhi -92 6 months back .
I am facing a great problem of frequent call disconnect problem ,kindly arrange to solve my problem .
Arun
Samsung — connectivity problem
Sir,I purchased samsung mobile gt s5350 metro (IMEI NO-[protected])on 17/09/2010 in bangalore.I am unable to connect it to my laptop(Window 7 home basic) for internet purpose.When I went to Samsung Service Centre then they told me that I have to wait for one month for it's compatible pc Suite for window 7.So how far is it fare that bringing a handset without having PC Suite for Operaing System?Samsung — fault in mobile
To whom it concerni have buy samsung guru g1065 of rs 1550 in feb. from chd.35 sector.but in sept last it automatically start switch off. after few days it stop woking. i showed it to samsung service center but they say it mother bored had to changed which cost 1200. because due some reason i have lost my bill. but can i do now. i want return it back to samsung. its battery is ok . every thing ok but mother boared is dameged.
Samsung Mobile Phone — Help me in getting a replacement mobile
I bought a Samsung Galaxy mobile model no. GT-19003 from THE MOBILE STORE, Velachery on 25.04.2011.With in six months i have to face lot of problems in the set.
The touch screen was not working properly and so i gave to service with a service center called TECNO CARE in T.nagar on 17.11.2011.
They have give me lot of wrong commitments and left me in dark. Why should i suffer for no fault of mine? Being paid Rs.20 K for this mobile Iam mobile less for the past nearly one month. Very poor customer service. No response from Samsang too..pls help.
I need to have a replacement mobile immediately.
Dear Mr. Sridhar,
Thank you for becoming a patron of Samsung product.
We sincerely regret the inconvenience caused to you. We have forwarded your concern to our concern department. Our service specialist would get in touch with you shortly.
We appreciate your patience and request you to bear with us till then.
Thanking and assuring you for best services always.
Customer Satisfaction Team
akhilesh.[protected]@partner.samsung.com
Thank you for becoming a patron of Samsung product.
We sincerely regret the inconvenience caused to you. We have forwarded your concern to our concern department. Our service specialist would get in touch with you shortly.
We appreciate your patience and request you to bear with us till then.
Thanking and assuring you for best services always.
Customer Satisfaction Team
akhilesh.[protected]@partner.samsung.com
Samsung Galaxy mobile — mobile
my moblie is lock ? so I cant access my moblie so solved my problem........ Dear Customer,
Thank you for becoming a patron of Samsung product and writing to us
We sincerely regret the inconvenience caused to you. With reference to your query, kindly provide us your address details along with contact numbers so that we may forward your complaint to our department concerned.
Thanking and assuring you for best services always.
customer Satisfaction
Singh.[protected]@partner.samsung.com
Thank you for becoming a patron of Samsung product and writing to us
We sincerely regret the inconvenience caused to you. With reference to your query, kindly provide us your address details along with contact numbers so that we may forward your complaint to our department concerned.
Thanking and assuring you for best services always.
customer Satisfaction
Singh.[protected]@partner.samsung.com
Samsung — Samsung mobile not working and service center not helpful
I purchased a samsung galaxy S in the month of Sept 2011. The phone is troubling me since then. I went to the service center , the cell phone was repaired. The service center guy told me that since i have installed so many applications , the phone was crashing. When i asked about the applications created the issue, the service center guys changed the reason to hardware issue. Then I got to know that the motherboard is faulty and the same is replaced. My phone is still giviing issues, its not even a year and i am facing issues with the phone. I wanted a replacement since its in the warranty period. Please address this issue. Why do we have to buy and faulty phone and keep getting it repaired. Why is this cell not replaced with a new one?Thanks
Silky Singh
i HAVE BOUGHT THE sAMSUNG cORBY mATE WHICH GOT USELES ONLY AFTER 1 MONTH OF ITS USE.
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Samsung — fault in mobile
I purchased samsung x-210 mobile on 06/08/08 and in 20/08/08 it gets automatically switch-off after every 2-3 hrsand became fail to downloading.once i have goes to sevice centre(gwalior) they give it back to me in 20 days.again after 15 days it suffers with same problme and and answer/atitute of service centere(indore) is not proper with me.also from indore branch they have not gave me responce abot complaints.Please guide me what to do.