[Resolved] Samsung — Non-availability of spares

psninan

from Bengaluru, Karnataka

Address:

Alappuzha, Kerala

I have purchased a Samsung Refrigerator approx. 5 years back. The Vegetable basket cover, egg-tray cover chiller cover etc have broken.On my complaint the company has sent a representative from local dealer. But he said that it is not available and no chance of getting in near future. I do not understand the way a renowned company deal with customers. Only want to sell and no after sale service and customer care. Should I dump the fridge now and go for a new? Anybody please suggest how I should deal in such a situation and whom to approach

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Dec 20, 2016

Complaint marked as Resolved

Verified Support

Aug 08, 2012

Samsung India Customer Care's response Dear Customer,

Greetings of the day !

Thank you for becoming a patron of Samsung product.

We sincerely regret the inconvenience caused to you. Please share your contact details and complaint no. (if any). Our service specialist would get in touch with you shortly.

Thanking and assuring you for best services always.

Regards
Samsung Team