Samsung Printer Ml 2250 — undue delay in repairing

Dear Sir,

The Authorised Service Provider at Vadodara ( I m not writing his name for the sake of his reputation ) took the printer for repairing from Dena Bank, VIP Road Vadodara to bring back the same within two days. Now more than 28 days have elapsed but still the stereo type reply is provided that a part is required to be replaced which is awaited from Ahmedabad / Mumbai.

Sir, this is the poor state of service provided by the Authorised Dealer to a Corporate client. I am failed to understand that till date the dealer has never bothered to make even a simple telephone call to local branch of Dena Bank. At several occasions when inquired, the same reply "PART IS AWAITED FROM AHMEDABAD / MUMBAI" is given.

May I know the date when the order was placed by the authorised dealer to respective supplier of the part.

I request your goodself to look into the matter and revert me back.

An early response is solicited.

DENA BANK, VIP ROAD, VADODARA.
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