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[Resolved]  Samsung - Refrigerator — Non replacement of compressor during warranty period - Horrible experience with Samsung executives- specialization in lfooling customers

I had buyed a Samsung refrigerator in Hyderabad from Digital Shoppy in
> 2006. After three months there was a leakage in the compressor and
> when i logged a request the compressor was not replaced and the pipe
> was welded at my place.
>
> After that 5 times during the last three years my refrigerator has the
> same problem that there was no cooling and every time the executive
> visited by place and charged with rs. 350. In between one time they
> took the refrigerator to the work shop but again after 3 months there
> was a cooling problem in refrigerator.
>
> Besides this time i had logged a request on th June 2009 that my
> refrigerator is not working and there is no cooling in the
> refrigerator in both the compartments, the executive visited and told
> that the compressor needs to be replaced and it will be done soon but
> till now i haven't received a call from any body.
>
> I have been following up with the customer care and i have spoken to
> more than ten persons who have been assuring me that they will get in
> touch with the technical department and the executive will call me
> back and that the matter will be escalated but there is no response.I
> really dont understand what escalation means to them. It's just being
> used as a word and there is no action taken.On Saturday i was told
> that there is no stock of compressor and the customer care team needs
> to check out with the technical team about the availability.
>
> Saturday i.e. on 13th June 2009 when i asked the person at customer
> care to connect me to his higher up, he connected me to Mr. Athul who
> assured me that he'll check the status and call me back by 10.30 Pm
> but till date there is no call. When the response of the team leaders
> are like that i can understand how the team's would be fooling the
> customer's.
>
> Today morning after a lot of argument and continuous request finally i
> was connected to second team lead Mr. Chandan who assured me that i'll get a call
> back in half an hour but till now i haven't received any cal. I really
> don't understand that the customer services have been designed for
> comfort of customers or to fool them.Though i called 5 times after that but every time i was told that he is not avaialble.

> Besides when i was connected to the technical department they
> confirmed that the compressor is not in stock and that they have no
> communication about when the compressor's will be dilieverd to them.
> Mr. Srikath told me that they might receive the same by tomorrow. I
> cannot believe that the company dont follow a order - deli every system.
>
> I really feel cheated and am really pissed off with the kind of
> response i have got from customer service center and the technical
> team because both the teams are not sure about when can they fix my
> refrigerator.
>
> I think a company like Samsung really needs to improve upon the
> service and keep up the commitments as they deliver while selling the
> products to the customers.I believe LG and other companies are far
> more competent in post sales services and the customer dosen't feel
> cheated with them and their service center's dont fool people.
>
> Off course in future i would never buy a Samsung product and recommend
> the same to others.
>
> Regards
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Aug 14, 2020
Complaint marked as Resolved 
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Samsung — NON REPLACEMENT OF COMPRESSOR

Hello Sir/Madam,
I am totally dissatisfied with the sort of service provided to me by SAMSUNG COMPANY, I am having an SAMSUNG REFRIGATOR 360 ltrs double door. The compressor of the fridge is faulty / not working from past 15 days. The local service center guys after week prompted me to do complaint to Samsung as they have certain issues with company. Then have complaint to Samsung service center the request no is:- [protected] on Wednesday 23rd 18:24:00 hrs.
They promised it would be done next day.

Yet not done again contacted Samsung company service center on Thursday, Friday, Saturday, Monday, Tuesday. Can see the record with the company. Have contacted the local company representatives approx more than 30 times, but sometimes say:-
Fridge is not avail, compressor lot is faulty, will take 2 days, will take 7 days. Company not ready to cooperate.

Have called on 30308282; Local no’s :- Afsar ali:[protected]; Naveen:[protected]; Rahul Pandey:[protected]; [protected]; [protected].

How can I solve my problem.

Yours truly,
Hari Mohan
[protected].

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    Samsung India
    Customer Care Service
    Customer satisfaction rating
    61%
    Complaints
    16434
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    Resolved
    9765
    Samsung India Phone
    +91 89 3993 9899 [Customer Care]
    +91 12 4488 2122 [Head Office]
    +91 98 3502 2547 [The Mobile Villa]
    Samsung India Address
    2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
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