[Resolved] Samsung - Refrigerator — Non replacement of compressor during warranty period - Horrible experience with Samsung executives- specialization in lfooling customers
I had buyed a Samsung refrigerator in Hyderabad from Digital Shoppy in
> 2006. After three months there was a leakage in the compressor and
> when i logged a request the compressor was not replaced and the pipe
> was welded at my place.
> After that 5 times during the last three years my refrigerator has the
> same problem that there was no cooling and every time the executive
> visited by place and charged with rs. 350. In between one time they
> took the refrigerator to the work shop but again after 3 months there
> was a cooling problem in refrigerator.
> Besides this time i had logged a request on th June 2009 that my
> refrigerator is not working and there is no cooling in the
> refrigerator in both the compartments, the executive visited and told
> that the compressor needs to be replaced and it will be done soon but
> till now i haven't received a call from any body.
> I have been following up with the customer care and i have spoken to
> more than ten persons who have been assuring me that they will get in
> touch with the technical department and the executive will call me
> back and that the matter will be escalated but there is no response.I
> really dont understand what escalation means to them. It's just being
> used as a word and there is no action taken.On Saturday i was told
> that there is no stock of compressor and the customer care team needs
> to check out with the technical team about the availability.
> Saturday i.e. on 13th June 2009 when i asked the person at customer
> care to connect me to his higher up, he connected me to Mr. Athul who
> assured me that he'll check the status and call me back by 10.30 Pm
> but till date there is no call. When the response of the team leaders
> are like that i can understand how the team's would be fooling the
> Today morning after a lot of argument and continuous request finally i
> was connected to second team lead Mr. Chandan who assured me that i'll get a call
> back in half an hour but till now i haven't received any cal. I really
> don't understand that the customer services have been designed for
> comfort of customers or to fool them.Though i called 5 times after that but every time i was told that he is not avaialble.
> Besides when i was connected to the technical department they
> confirmed that the compressor is not in stock and that they have no
> communication about when the compressor's will be dilieverd to them.
> Mr. Srikath told me that they might receive the same by tomorrow. I
> cannot believe that the company dont follow a order - deli every system.
> I really feel cheated and am really pissed off with the kind of
> response i have got from customer service center and the technical
> team because both the teams are not sure about when can they fix my
> I think a company like Samsung really needs to improve upon the
> service and keep up the commitments as they deliver while selling the
> products to the customers.I believe LG and other companies are far
> more competent in post sales services and the customer dosen't feel
> cheated with them and their service center's dont fool people.
> Off course in future i would never buy a Samsung product and recommend
> the same to others.
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Aug 14, 2020Complaint marked as Resolved
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