[Resolved]  Samsung / Refrigerator — Samsung - Silver Nano

Dear Sir/Madam,

Sorry to bother u for late submission of my pain in your knowledge.
Dear Sir, my parents bought new refrigerator after twelve years and replaced existing Godrej with Samsung i.e. Silver nano Health System i.e. a refrigerator that is very much different with others conventional refrigerator in the market from Manoj Electronics Ltd. vide receipt no C - 718 dt. 7 Nov.2005 and delivered on dt. 30 Nov. 2005.
But every thing got vanished after eight month of August 2006 nano poor performance. One day suddenly it stops work i.e. no cooling in the system. This is period of very hot summer in the Delhi& NCR.This is the time when my parents needs full support from nano and they actually want to see the performance of the kind of new technology adopted in the fridge.
Then they search out your Authorized service setup at Ghaziabad. It was observed by them that the cooling coil fitted inside the fridge has become defective. Then they taken the refrigerator at their set up and after three days when it comes back home the service people told that there was problem in the cooling coil hence they fitted the cooling coil on the backside of the fridge and as such the originality of the fridge not restored it looks like same as old fashion fridge and the model was downgraded.

My parents make several complaints in writing as well as telephonically at all local numbers vide complaint no [protected] at 30308282 but all in vein.

After one month again fridge stops working then your qualified engineers come again and replaced ac compressor and filled AC gas in the system and demanding money from my parents for AC Gas i.e. not covered in the warranty.

You can understand during the peak hot summer season my parents lacking support of their new fridge.

The current status is that still our fridge out of order from last three months as we are not having faith in your service set up.

Kindly look in the matter and replace the fridge with new one.

I hope u will understand our pain and take necessary action in this regard.


Amit Jain
Was this information helpful?
No (0)
Yes (0)
Aug 14, 2020
Complaint marked as Resolved 
Complaint comments  Add a CommentShareTweet

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    Samsung India
    Customer Care Service
    Customer satisfaction rating
    Samsung India Phone
    +91 89 3993 9899 [Customer Care]
    +91 12 4488 2122 [Head Office]
    +91 98 3502 2547 [The Mobile Villa]
    Samsung India Address
    2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
    View Full Information