Samsung Refrigerator — poor services

Samsung Refrigerator — poor services

B bharat bhushan srivastava from Nanpara, Uttar Pradesh

Dear sir i purchaged a samsung fridge from your auth. dealer from basti dist. basti (uttar pardesh). sir i found some cooling and power problem in my fridge since last 4 month . when i share this problem with your dealer he give me customer care no. no is[protected]. when i talk your customer care he give me a bp no.[protected]. on dated 24 july 2008. but no any visit possiable from your company end. when i again talk your customer care they give me again bp no [protected]on dated 25 aug 2008. but till dte to due date no any visit for our call. please solved my problem as soon as possiable. with warm regards. bharat bhushan srivastava. at & post mahadev ghurhoo. dist siddarth nagar u.p. mo +91 -[protected] Was this information helpful? No (0) Yes (0)

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Nirmala VN

from Bengaluru, Karnataka

Samsung Refrigerator — Poor customer Support

Dear sir,

Last week I have registered a complaint and the no. is [protected] . Your person has visited our place (Mr. Rajesh - [protected]) on 30th of july and he informed that "Thermister" has to be replaced and will be back by next day with the new part. But next day he informed that thermister is not available so we have wait for one more day. On 1st he informed that he will be coming at 4.30 pm in the evening (we also requested him to come after 4.30pm as no body will be there at home in the day time) and we were waiting till 7.30 pm for him but he did not turn up and our calls were unanswered.

We would like to know that this is the way Samsung is giving the support to the customer. Actually i am promoter of Samsung products. All my household items are samsung. But in future when i purchase anything i will re-think that whether i have to go for samsung or not because of your poor customer support.

If possible pls instruct your people to do the needful for our refrigerator.

OR pls give me the contact no or email id of your senior most authority of Samsung.

Thanks and regards,

Nirmala

Romesh Puri

from Jammu, Jammu and Kashmir

Complaint BP no [protected] is pending since august 2008
Technical person (Mr Rajesh) visits onsite twice and ask me that parts are on demand
But how many times did I complaint for my products pending complaint
Mr Anil from Jammu J&K talk with me on phone and assured he will send any senior Technical Person to me and sort out the problem.
Now i am not complainting, I warn if year ending 2009 my complaint wil not be closed i will go to the consumer court with all the printout of my repeated complaints BP number/Bill/Warranty card and SMSs.
I will wait till 30th of December 2009

Braj Kishore Singh

from Mumbai, Maharashtra

Refrigerator — poor services

I have purchased refrigeartor in 2003 and this year in April 2010 some problem arised and we lodged the complian and now agian problem is coming again and again they are demanding he service charges.This rediculuos a common can how many times pay service charges for repairing the same refrigeartor in same 6 month duration.
I will never purchased L g products in future and also convey to my friends this is a such type of cheating by L G company.