[Resolved] Samsung — Refrigerator Service Problem - Customers are not Beggars

subramaniandvk

from Coimbatore, Tamil Nadu

Address:

Coimbatore, Tamil Nadu

I have sent the fridge to tirupur service centre, more than 10 days no proper reply, customer care is always wait, live chat is not proper working, service centre ph.number is not correct at samsung website. kindly all are update, my fridge have compressor problem, current comsumption is too high more 5 units per day. kindly take necessary action regarding quick delivery.

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Dec 9, 2016

Complaint marked as Resolved

Verified Support

Mar 18, 2013

Samsung India Customer Care's response We regret the inconvenience caused. Please provide us your contact no and we will have a representative contact you shortly.

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Comments

aditya nath

from Kolkata, West Bengal

Samsung India — service issue

A complaint for a faulty refrigerator was reported on the 20th March . complaint no [protected]

the same was repaired on the 5th march but the problem is still there.

please look into the matter i am completely fed up.

Aditya Nath
904 kanchanjunga tower ,
kaushambi
ghaziabad
[protected] / [protected]

Dinesh Singh Chauhan

from Gurgaon, Haryana

A complaint for a faulty refrigerator was reported on the 24th March 2010, complaint no [protected] and reminded 3-4 times in a day and also two send mail but no any responce till date. I have suggest to all to not purchase any product of samsung due to very poor service from the compeny side.

Sunil Rana

from New Delhi, Delhi

I have logged a request at Samsung Customer care No-[protected] dated 27/032010 since then I am regularly following the complaint but nobody turned up to me..
Every time I call I received a message that your complaint will be attended in 24 hrs. but not more than a false commitment.

I have made a mistake that I am using Samsung product in future I will take care..

thanks in advance, if you consider this matter..

vikassurana

from Kolhapur, Maharashtra

Samsung India — Problem in Refrigerator

We have purchased Samsung Double Door Refrigerator 7-8 years back. Since last year the lower part of Refrigerator stops functioning. We had called Engineer from Samsung Service Center, Ichalkaranji and they did sent the Engineer. Thrice in this year he came and replaced some Timer for which we were charged around Rs.900/- every time. This is ridiculous, I mean, same part going off again and again for what reason he also dont know. This is the 4th time we are calling today. If temporary solutions are to be provided for a renowned company like yours, WHY WE HAVE TO CALL ENGINEERS FROM YOU COMPANY? and whats the promise of service we get from you....

Please look into matter seriously before we take any step for consumer court.

deepuu

from Delhi, Delhi

Samsung India — Service Problem

Complaint for not Installing the New LCD TV
I have bought a Samsung 40" LCD TV on 27/06/2011 from Croma, Faridabad,India .While Croma comitted me to get it installed within 48 Hrs. and when It was not done within this period, I called up the Samsung Customer Care for installing the TV and nobody has turned up so far .It's amost more than a week.
I am really Frustrated with the Customer Care. If I have to wait for 10 days for a new installation, I am really afraid how many days I have wait for a Service Call !!!!.

Please help me!

Thanks

Deepak Sisodia
[protected]

Roshan Sharma, Crime Reporter

from New Delhi, Delhi

First of all i would like to thank you for replying,
pls note my contact:
Roshan Sharma (Crime Reporter)
Mob.No. [protected]
Add. 31-B, Street No. 1,
Sri Nagar, Rani Bagh,
Delhi-110034. India.