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[Resolved]  Samsung / Refrigerator Type Rt25zvss — Does not refrigerate

Sir/Madam,
Just a month back I had purchased a frost free Refrigerator type RT25ZVSS of Samsung make from M/S RA near Kothi char rasta at Baroda . This I did it after disposing my running Godrej make refrigerator of 300 L capacity with a expectation that life will be more comfortable to my wife and children. To our surprise it has stopped cooling and compressor does not run. Not only lot of food stuff got spoiled but it is an extreme harassment ot my family members.This was really a surprise to me and my family members.
While on the subject when I tried to enquire most fundamental thing like the principle of working of the thermostat I could not get a satisfactory reply ( by-metallic or thermocouple with assesories or gas filld bulb etc.).
The most surprising is I can not contact your LOCAL representatives who are going to attend the job. I do not understand what is the secracy in it. I wanted to ensure that when they land in our house my wife remain awake to receive them ( as she will be alone at that time over and above she is not keeping well). I hope I get a suitable reply from your management .
Regards P.Lahiry
Vice President
ECE Industries
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Aug 14, 2020
Complaint marked as Resolved 
Complaint comments  1 CommentShareTweet

Comments

My refrigerator consistently reads inaccurate temperature. Even when reset, the temperature corrects itself then slowly returns to an erroneous reading. Where is the thermocouple, and is there anything I can do to correct this problem that seems to be consistent with this model RS265LBBP.

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    Samsung India
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