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[Resolved]  Samsung / Rt25 - Refrigerator — Worst service...I've ever seen

After using Samsung washing machine for two years in Singapore, I thought to buy Samsung Products after I returned to India.
Luckily, Samsung came up with some Corporate Offer in my office so I ordered Samsung Washing Machine & Samsung refrigerator.Samsung dealer promised me to deliver the products with in two days.
I didn't get delivery of the products even after a week. I called Samsung dealer. After 2-3 follow ups, he asked me to check with Samsung official (Mr. Sourabh). I called Sourabh to check about delivery of my order. He told me that he'll arrange the delivery in two days. To my surprise I didn't get products even after two days. Every time I called him, he excused for 1-2 days. Then I called Regional Manager of Samsung to check about my order.

To my surprise, he told me that he's aware of the case and would be able to deliver the products in 2-3 days.

I was really pissed off with such service from a well known brand "SAMSUNG".
My family was facing problem since a week without refrigerator, so, I just cancelled my booking (forgetting about my adavance paid to Samsung), I picked up the refrigerator and Washing Machine from Samsung Plaza (another delaer in Noida) at a higher price.

After using Samsung refrigerator for 20 days, refrigerator suddenly stopped working on Friday (25th April 2008). I called samsung customer care and explained the problem.
Samsung engineer visited us and removed the ice frozen in Frreezer Case. He told now it'll work properly.
But just after one day again there is no cooling. I called Samsung Customer Care yesterday but till now no Engineer has visited us.

I'm really repenting on my decision of Buying Samsung products.
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Aug 13, 2020
Complaint marked as Resolved 
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Comments

Refrigerators — Worst Service Ever

This is my humble request to the people that please don't buy any product of videocon and sansui because these two are same companies and they don't know how to give proper service because they dont care once the product has been sold to the customers , They have small dealers who sell their products without bills even their products are under warranty they don't entertain their customers.Someone please teach them how to serve customers to generate good customers in the Market.LG , Samsung , Sony etc are ruling the market coz they give full service to their customers.

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    Samsung India
    Customer Care Service
    Customer satisfaction rating
    61%
    Complaints
    16400
    Pending
    0
    Resolved
    9764
    Samsung India Phone
    +91 89 3993 9899 [Customer Care]
    +91 12 4488 2122 [Head Office]
    +91 98 3502 2547 [The Mobile Villa]
    Samsung India Address
    2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
    View Full Information
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