[Resolved] Samsung / Rt25 - Refrigerator — Worst service...I've ever seen
After using Samsung washing machine for two years in Singapore, I thought to buy Samsung Products after I returned to India.
Luckily, Samsung came up with some Corporate Offer in my office so I ordered Samsung Washing Machine & Samsung refrigerator.Samsung dealer promised me to deliver the products with in two days.
I didn't get delivery of the products even after a week. I called Samsung dealer. After 2-3 follow ups, he asked me to check with Samsung official (Mr. Sourabh). I called Sourabh to check about delivery of my order. He told me that he'll arrange the delivery in two days. To my surprise I didn't get products even after two days. Every time I called him, he excused for 1-2 days. Then I called Regional Manager of Samsung to check about my order.
To my surprise, he told me that he's aware of the case and would be able to deliver the products in 2-3 days.
I was really pissed off with such service from a well known brand "SAMSUNG".
My family was facing problem since a week without refrigerator, so, I just cancelled my booking (forgetting about my adavance paid to Samsung), I picked up the refrigerator and Washing Machine from Samsung Plaza (another delaer in Noida) at a higher price.
After using Samsung refrigerator for 20 days, refrigerator suddenly stopped working on Friday (25th April 2008). I called samsung customer care and explained the problem.
Samsung engineer visited us and removed the ice frozen in Frreezer Case. He told now it'll work properly.
But just after one day again there is no cooling. I called Samsung Customer Care yesterday but till now no Engineer has visited us.
I'm really repenting on my decision of Buying Samsung products.
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Aug 13, 2020Complaint marked as Resolved
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