[Resolved]  Samsung Rt27 Refrigerator — New Damaged Refrigerator Delivered

E-Zone’s Advance Receipt No.: [protected] dated 26-Sep-2009
Refrigerator Model Code: RT27YBMS1/XTL
Refrigerator Serial No. 04524ZAS800674X

Unfortunately I chose to buy a Samsung Refrigerator from your outlet on 26-Sep-2009. On 28-Sep-2009, a damaged refrigerator was delivered to our residence. Immediately I launched a complaint and protest with Ganesh Prasad who assured me of a replacement by Samsung officials. Samsung officials came after 3 long days after complaining (Complaint ref. no.: [protected]) and simply say that it is out of scope of their work since it is a body damage and asked me to pursue with e-zone. E-zone now says i have to wait for 8 days since the model is out of stock and since they have to put up this case in front of other Samsung officials. The blame game seems to be going round in circles.

Chinnappa asks me to keep using the damaged refrigerator till they give me a new one but I refuse to do so since it is legally wrong and I won’t stand a chance in front of the Consumer Court.

Is this what I get for having chosen big brands like E-Zone and Samsung.

I am very disappointed and frustrated.

I need a replacement urgently.
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Aug 13, 2020
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