[Resolved] Samsung - Sgh - E251 — Problem in mobile
Dear Sir/ Madam,
I have purchased a Samsung mobile (SGH-E251) on 11.08.08 from mobile store retail outlet (address- Mobile Store Limited, 227, Diamond Harbour Road, Pathakpara, Kolkata).After one day o[censored]sing i found that the mobile is getting switched off automatically.Sometimes duing a call or sometimes just like that.
I have been to SAMSUNG customer care center of Raja Basant Rai Road, New Alipore to check if something can be done, there is no body to attend the customers properly, they are not taking the complains nicely. They have asked me to go to LEE ROAD SAMSUNG CUSTOMER CARE CENTRE which is their head office in kolkata. Even they were not ready to take my complain, they said they dont have the software for this mobile. I have to leave my mobile with them till 4-5 of September as they cannot arrange the software before that.
One of the guy in the customer care centre of Raja Basant Rai Road Kolkata did a favour of calling up LEE ROAD CUSTOMER CARE CENTRE.They are saying that they dont have the software to check the mobile.
I wonder how one of the world's largest company of consumer goods have such poor after sale service.
I shall be glad if you take my request into consideration and do the needful.
Complaint marked as Resolved Aug 14, 2020