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[Resolved]  Samsung - Sgh - E251 — Problem in mobile

Dear Sir/ Madam,
I have purchased a Samsung mobile (SGH-E251) on 11.08.08 from mobile store retail outlet (address- Mobile Store Limited, 227, Diamond Harbour Road, Pathakpara, Kolkata).After one day o[censored]sing i found that the mobile is getting switched off automatically.Sometimes duing a call or sometimes just like that.

I have been to SAMSUNG customer care center of Raja Basant Rai Road, New Alipore to check if something can be done, there is no body to attend the customers properly, they are not taking the complains nicely. They have asked me to go to LEE ROAD SAMSUNG CUSTOMER CARE CENTRE which is their head office in kolkata. Even they were not ready to take my complain, they said they dont have the software for this mobile. I have to leave my mobile with them till 4-5 of September as they cannot arrange the software before that.

One of the guy in the customer care centre of Raja Basant Rai Road Kolkata did a favour of calling up LEE ROAD CUSTOMER CARE CENTRE.They are saying that they dont have the software to check the mobile.

I wonder how one of the world's largest company of consumer goods have such poor after sale service.

I shall be glad if you take my request into consideration and do the needful.

Thanks

Shreemoyee Banerjee
Complaint marked as Resolved Aug 14, 2020
Complaint comments  6 CommentsShareTweet

Comments

My Samsung mobile set model SGH-D880 having IMEI no. 357173/01/911001/8 has been lot. please block the set in order to prevent misuse of the mobile and confirm to my mail.
MY MOBILE IS STOLEN BY SOMBODY, SO I WANA LOCK THE MOBILE SYSTEM AND MY MOBILE SERIAL NO [protected] IN HE NAME OF R NAGANATH, PLEASE KINDLY SUPPORT US AND GIVE UR VALUABLE SUGGESSION.

WAITING FOR UR KIND REPLY.
MY MOBILE IS STOLEN BY SOMBODY, SO I WANA LOCK THE MOBILE SYSTEM AND MY MOBILE SERIAL NO [protected] IN HE NAME OF R NAGANATH, PLEASE KINDLY SUPPORT US AND GIVE UR VALUABLE SUGGESSION.

WAITING FOR UR KIND REPLY.

and my mobile is[protected]
My Samsung Phone SGH-D880 was stolen yesterday. Please render the phone useless to he thief. My IMEI NO is 357173/01/719317/2*. Please confirm by sending me an e-mail.
Tanx
I am purchase a samsung CDMA TATA SET ON[protected]. ON THE NEXT DAY WHEN I SWITCHED ON THE MOBILE THE DISPLAY WAS NOT COMMING. WHAT I DO?
my contact no:- [protected]


MY EMI NO:A[protected]
MODEL:- SCH-B189
FCC ID A3LSCHB189

SAMSUNG MOBILE SGH-D-880 — NO SUPPORT AFTER SALE

I am Yeslam live in Saudi Arabia, you can call me or send me e-mail ([protected]) [protected]@yahoo.com.

My problem with Samsung will make you laughing because I bought a Business mobile Samsung Model SGH-D880 2 years a go. The Mobile need new battery, this battery stand 6 hour only whether use or not use mobile.
I want to Samsung distributor for buy battery but he told me they are not sale battery, he ask me to look in market alternative battery such as commercial battery non-Samsung battery. Commercial battery not same quality of origin because it worse than my existing one.

I send this massage to Samsung to understand that their customs is more important because I will not buy it again, the product is ok but what about after sales is more important. I will use this mobile until battery dead and than I will buy other mobile but of course not Samsun.
I access Samsung website several times and I felt form three times at support customer but no one answer me. http://www.samsung.com/mea_en/info/contactus.html
If you do not believe me, please call.

Yeslam

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