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[Resolved]  Samsung Split Ac — Very poor service from Samsung

i have bought 2 split AC AS18FJX from electromart stores sector 18 Noida on 14/04/08 out of that one had not been working properly since the time it was installed .i have made several complains(complain no-[protected])and initially i was told there had been a leakage of gas and the problem would be rectified.
but the problem persisted and i made another complain, same thing happened and then after several complains samsung engineer finally informed us that the AC will be replaced.for reasons i am not aware of the samsung record is showing that the customer has refused repair of AC and is demanding replacement(the truth is your own engineers came to that conclusion)
this is what happened in september.after that there has been absolutely no response from samsung despite my repeated calls at the samsung service centre.
i request the authorities to take notice of my situation.i have spent more than 50000 rs trusting the brand samsung, but the services have disappointed me.i have spent an entire summer without AC and the frustation and anger is growing every day as there is absoultely no positive response from Samsung. Thier customer support representatives keeps telling us someone will contact us but no body does.
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Complaint marked as Resolved Aug 14, 2020
Complaint comments  1 CommentShareTweet

Comments

I have purchased an Window AC of Samsung from Devi Radiogram, Hazratganj, Lucknow in June 2009. I have registered complain regarding complain and got complain no. [protected], service person came and just clean dusting etc. and told that service completed. As soon as he left the place some noise while started AC occurring. Again told to that service man then he told to registered first complain in office then I will see your AC, while it is under warrantee period. Complain No. [protected] and 30308282 is not working while we are registering it from Mobile. Such a poor after sale service I have not seen from any of the product.
Anil Kumar Sharma
C/o Shri S. K. Mehta
TCL Colony, Sarojini Nagar, Lucknow (Uttar Pradesh) Mobile No. [protected]/[protected]

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    Samsung India
    Customer Care Service
    Customer satisfaction rating
    71%
    Complaints
    13995
    Pending
    0
    Resolved
    9721
    Samsung India Phone
    +91 89 3993 9899 [Customer Care]
    +91 12 4488 2122 [Head Office]
    +91 98 3502 2547 [The Mobile Villa]
    Samsung India Address
    2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
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