[Resolved]  Samsung Split Ac — Very poor service from Samsung

i have bought 2 split AC AS18FJX from electromart stores sector 18 Noida on 14/04/08 out of that one had not been working properly since the time it was installed .i have made several complains(complain no-[protected])and initially i was told there had been a leakage of gas and the problem would be rectified.
but the problem persisted and i made another complain, same thing happened and then after several complains samsung engineer finally informed us that the AC will be replaced.for reasons i am not aware of the samsung record is showing that the customer has refused repair of AC and is demanding replacement(the truth is your own engineers came to that conclusion)
this is what happened in september.after that there has been absolutely no response from samsung despite my repeated calls at the samsung service centre.
i request the authorities to take notice of my situation.i have spent more than 50000 rs trusting the brand samsung, but the services have disappointed me.i have spent an entire summer without AC and the frustation and anger is growing every day as there is absoultely no positive response from Samsung. Thier customer support representatives keeps telling us someone will contact us but no body does.