Show menu
Ask a Question FAQ Sign in

[Resolved]  Samsung Split Ac — Poor Service and problem is not resolved since last 45 days

Dear Sir / Madam,

My name is Ravi Sethia. My Mobile No. is [protected].
My complaint number is [protected]
7 Months before I bought Samsung Split AC (AS18XB - 1.5 TON), LCD T.V, and Samsung OVEN.
We bought because we thought we will be given better service.
Last from 1 month, I am just complaining on the helpline and there is no response from your side.
If in summer I am not able to use the AC there is no use of getting the same.
This will create a bad mouth publicity of your product and service.
I have been given so many times the complaint number but the problem in the AC is not taken care off.
The Engineer visited in the starting but was unable to trace the problem.
After two to three visit, he replied ther is some installation problem which again he was not sure.
We dont even get confirmation call from your side whether the problem has been resolved or not.
I have very bad experienced with buying the SAMSUNG Products,
I am still having the problem continued.
Can I expect the problem to be resolved.
I am writing this letter so that I can have confirmation from my side that I have written about the problem to the company before taking any further step.
I am still expecting response from your side.
would request if you would like to clear anything from my side please contact me at my Mobile @ [protected] and not at my residence number.

Regards,
Ravi Sethia
[protected]
my registered products
Product Code Sequence Number Model Name Serial Number Purchase Date
ACN
[protected] AST18YJWDA/XTL A067PZBLB01096E 20061215
ACN
[protected] AS18XBXTL A132PZBPA00240T 20071115
REF
[protected] RT41MASM1/XTL 22134DAP400355V 20070527
Complaint marked as Resolved 2020-08-14 00:22:01
Complaint comments  Add a CommentShare0Tweet0

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    Customer satisfaction rating
    72%
    Complaints
    13704
    Pending
    0
    Resolved
    9701
    Samsung India Phone
    +91 89 3993 9899 [Customer Care]
    +91 12 4488 2122 [Head Office]
    +91 98 3502 2547 [The Mobile Villa]
    Samsung India Address
    2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002