[Resolved] Samsung — Victim Of Samsung Defective Mobiles, Sold By Samsung In The Open Market and Still Selling!

 
2 Reviews
India
 Rahul_J_Gupta
Hello All, I need help with my situation with Samsung Mobiles India. My name is Rahul from Noida City, I would like to share my Worst Experience with SAMSUNG MOBILES, I bought a Samsung Galaxy S- DUOS 7562, Serial/IMEI No. [protected] on 24th April 2013, first of all i was unable to charge that device than i went to Samsung Authorized Care Centre for replacement of that product, 1st time they told me that was just a minor Charging Connector Problem and kept my phone for almost ONE Week for that, and gave me the reason that they are running out of accessories ( I Went to the Main Service Centre Of SAMSUNG MOBILES located @ Sector-18 in the City & they were running out of Minor Accessories also the Samsung Factory is located in the same nearby area ). After a week when i received my Phone back, it started showing the same problem of charging, in addition to that i was unable to connect internet, was unable to receive incoming calls, and was completely unable to listen Music, then i went to Same Samsung Care Centre for the above mentioned problems that i was facing with that Defective Device, 2nd time also they kept my phone for again ONE WEEK, by telling me that there is a problem with Charging Connector, Headset jack, and some software updation and on top of that they told me that they are still running out of Accessories and i have to wait again One Week for that Phone, Then after a Week when i received that phone, NONE of the above mentioned problem got resolved but in addition to that there was a new Problem with Motherboard of that device. Again after launching a consumer complaint they Promised me that after the replacement of Motherboard the problem wont come back and if the problem repeats one more time they will going to replace that device, Now again after 15 days i was unable to charge that defective device so i went to the same service centre to sole my problem there i found out that THEY NEVER REPLACED THE MOTHERBOARD OF THAT DEVICE THATS WHY I HAVE TO FACE Problems with that deviceNow again that Defective Device is at the Same Samsung Care Centre for ONE WEEK as they always running out of Accessories. Instead of taking back that DEFECTIVE DEVICE they wasted almost my Month and still Wasting my time, money & energy. As the Product is under warranty and i want Samsung to take Responsibility of that DEFECTIVE PRODUCT and Replace that Defective Product or either Refund my Money Back, I tried everything in my hand but No Support From Samsung Customer Care team. Please take action against Samsung Mobiles for Selling Defective Products in the Market and Samsung Customer Care for totally Unacceptable, Unethical & illiterate behavior towards customers. Every time they keeps my phone without solving my problem and the only solution is the replacement as that Defective Device caused me already lots of trouble, Every now and then they keep my phone and erase my important data. I Simply Don't Understand What Kind of Company Samsung is ? Its been 3 Months i purchased that Phone and out of 3 months Samsung Authorized Service Center Kept That Phone For Almost 2 Months And Still That Defective Device is giving Trouble to me. I also have Nokia Phone and that Phone is working perfectly as smart phones are suppose to work BUT Samsang First distributes DEFECTIVE DEVICE In the Market and AFTER that They Give TERRIBLE POOR CUSTOMER SERVICE. Hoping for the best & earliest solution to my situation and to hear from you soon. In case you need any more details please do not hesitate to contact me.
With Thanks & Regards,
Rahul Gupta
Complaint marked as Resolved 
Hello Team,
I want to Thank You & Inform you that my complaints got resolved and I am Completely Satisfied with the resolution of my complaints.
Complaint comments  1 Comment     Updated: Share0Tweet0

Comments

Samsung — DEFECTIVE HANDSET AND POOR CUSTOMER SERVICE

Dear Sir/Madam,

I have puchased a SAMSUNG GT-B5722 handset worth Rs.8695/- on 01/07/2010. Atfer one month it has become out of order. I gone to care centre but they were very rude and irresposible persons , they kept my cell for more than one months and after threaten to them that I will go to consumer forum they returned it as it was, without resolve the problem.

I would like to inform you that kindly take a suitable action in this regard.

Yours faithfully

Prabhat Sahu
[protected]

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    Samsung - Victim Of Samsung Defective Mobiles, Sold By Samsung In The Open Market and Still Selling!