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[Resolved]  Samsung Washing Machine — poor customer service

i've purchased samsung washing maching [ fully automatic- top loaded machine ] last 14th Oct. 09.

in samsung world (cross cut road) at coimbatore.

they said lot of offers and assurance to sell their product. but, after selling their product. they never do anything.

exp. the manage said we'll give u Bajaj iron box FREE and free door delivery. but, they collect delivery charges and till not give the iron box. many times i call them and directly visit the showroom but no use.
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Complaint marked as Resolved Aug 14, 2020
Complaint comments  16 CommentsShareTweet

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Samsung Washing Machine — washing machine repair

i have bought samsung washing machine now it will not in working condition i have booked complaint before one month in samung service centre tutcorin but still they didnt rectify my problem, where i have to told ...that

Samsung — washing machine repair

i have bougth samsung washing machine it will not working proprely i booked the complaint but they didnt rectifive still

Viplove — Non-delivery of goods

Mr Pradeep of Hari Om Packers & Movers had, despite our objectin, took gas cylinder to be transported from K-23, Ridgewood Estate, Gurgaon on 15.6.08 to Mumbai and despite many reminders did not deliver the same at Mumbai. Due to his dishonesty we had to suffer a lot. Please submit my complaint to the Movers & Packers Association and ask them to take stern action against Mr Pradeep. Thanks

Samsung/Washing machine — customer service

I HAD BOUGHT a washing machine, it is still in warranty period. the equipment suddenly stopped and I lodged a complaint on 15th of Jun. one of their mechanics had paid a visit on 16th.1.he initially said that the electronic panel is not working
2. he came after 2 days and supposedly brought a "new" pane. after installing the panel he said that the sensor is not working and I have to wait for few days.
3. I got a call ater 2 days that the panel which was supposed to be new was in fact also faulty... this was a COMPLETE LIE. as the panel he had replaced was already faulty
4. inspite of calling them for the last 7 days, there is no positive response.
5. the complaint no is [protected]
6. I request an early solution to this problem and necessary action agaist the defaulters.
7. Details as follows..model-WA82TANEC CHASIS NO-40084/ INVOICE- CSR7300509/BOUGHT ON[protected]
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My Samsung washing machine is not working because of spin problem. I want to give complaint regarding this. I am not able to get customer care telephone numbers. Kindly advise by return.

Thanks and best regards,

CH Padmini
Cell No. [protected]
my complaint no is [protected] dated 20-09-09
but till now no one comes to attend my complaint
How I identify. whatever you do, don't consider a Samsung. Products are ok, but service support will completely frustrate you. Bought an LA37530 LCD TV 10 days ago. 5 calls later am still awaiiing installation. Engineer is rude and can't come before 2 pm on weekdays. Callcentre is 3rd party BPO that just promises, but don't deliver and don't allow escalation. Never again. Just hoping to get them to take it back

Samsung — repair of washing machine

washing machine is not working since 2 years. we have phoned service centers countless of times come after calling 4-5 times, after months of calling they come and open some screws and do some stuff and ultimately fail to repair it. they tell some random part is not working which is not available here. That is why we had to come to consumer forum. our complaints are not taken seriously now.
now that the product is not in warranty period they are not responding properly.

details:
company: Samsung
type:front loading, fully automatic
purchase date: 4 January 2006
cost: Rs 22,000
location: samsung , ujjain (madhya pradesh)
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Samsung Washing Machine — poor customer services

though i hav called a lot many times and spoken to the customer care executive, i m always told that my complaint has been forwarded but to no effect. this has made things very inconvenient for me. i was given a BP No.[protected]
i have a samsung washing machine, i had some problem with the machine, so i complained to the customer care, but of no use, they are the most inefficeint customer care, i have been complaining since 2 months, till date no body has visited my house.they have the most inefficet engineers.
i am really sick and tired of them.i still keep calling them with the hope some day these people will visit and repair my washing machine.

Samsung/Washing machine — poor customer service

my washing machine,which i baught last year, is not working properly from last one month.despite making repeted complaints samsung customer care services hasn't responded positively.

Samsung Washing Machine — rude and inefficient call centre executives

samsung call centre has pretty rude executives. i spoke with one ms. ashi srivastava who puts me on hold and says to her colleague how i'm troubling her! when in fact i've been calling since 3 days to chase the delivery of an extension pipe that their dealer in e-zone's promised to have delivered alongwith my brand new 16k product thats lying uselessly for lack of a pipe.
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I had registered complaints for 3 washing machines bought just 11 months back.

It was already 12 working days after the compliant was registered at the customer care centre that a visit was made by the technician.
And thereafter, a series of mistakes and laggardness by the service center here in Kolkata has resulted in the washing machines not being repaired at all till now.

Being an educational institution, we should have been guaranteed quick service guarantees etc on the bulk purchase that we had made from the company's dealer. But, this type of wishful provision of service is really pathetic on the part of a reputed multinational.

Needless to say, this type of service delivery would only weaken the customer loyalty that Samsung has enjoyed till now...

If the Samsung executives are reading this, I can be contacted at [protected]@gmail.com
I would like to see what action is taken against the service center or the persons concerned.

Samsung Washing Machine — complaints not being attended

We have registered a complaint with Samsung service centre with complaint ID[protected], with no response so far.
I purchased one samsung washing machine on 03/11/2011. Still waiting for the demo but no contact at all. Godrej attended and communicated many times for feedback that has supplied Refrigerator on the same date.

Viplove Kumar
I wanted a repair in my Samsung top load fully automatic washing machine (Inlet water not stopping even during spin)

1. I registered the complaint on 7 July 2013 and I was told the Engineer will call me up on 8th to fix an appointment

2. I called back on 9th, since I had not received a call back. The call center person checked and re-confirmed that I would definitely receive a call back the same day

3. Around 16.00 I still had not got a call, so I called the call center. They were surprised and gave the technicians contact number

4. After repeated attempts, I could reach the technician and he point blank told me, he is not responsible to handle my area and I need to get in touch with the call center. I tried explaining to him that it was they who had asked me to contact. In the end, I told him to move the ticket from his name, so that someone appropriate will be allocated

5. After sometime, I called the call center and told them what the issue. They said the issue has been moved from the Banaswadi branch to Kalyan Nagar branch (which is in fact further away from my place!). They repeatedly reassured me that someone would come to resolve. I also requested them to escalate the call; they said that I would receive a call back since all their superiors were busy attending to other complaints

6. On 10th, I received a call from the Kalyan nagar branch and they said they will send someone from Banaswadi! The person asked me to explain the problem when the technician calls. They promised that he would come on the 11th

7. On 11th, since I received no call till 15.00 hrs, I called their Kalyan nagar branch. The lady there told me that the technician is on his way and he should come there. I asked her to cross check with the technician and she said he does not have a phone, so he cannot be contacted!

8. Since no one came till 20.30 Hrs, I called their call center. They gave the same story that someone should have come. I asked for the call to be escalated and was again told about the call back, which earlier too I had never received. I insisted on talking, after which I spoke to someone and he promised someone would come on 12th!

It is surprising that it has taken Samsung more than 4 days for their engineer to call back! I am still waiting for his call hoping he will call me on the 12th

Nowadays all appliances have similar features and similar rates, the only differentiating factor is their after sales service. In this Samsung seems to have become pathetic!!!
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