[Resolved] Samsung Washing Machine, Fully Automatic — Very poor CUSTOMER CARE, AFTER SALES SERVICE
CUSTOMER CARE of Samsung is very very poor.
My fully automatic Washing Machine (model- WA 85 VAN) purchased on Dec'08 started making abnormal noise after a few months. The problem was repeatedly intimated to the dealer, local service centre and finally on line complaint registered BP No-[protected] dt 16.09.09. To my surprise the problem is yet to be attended even after three months of registered complaint. Whenever I contacted over telephone, they are giving me dates only but service engr or material is not being turned up. Can you imagine the condition of SERVICE and so called CUSTOMER CARE of such Internally reputed company?
Condition of online customer care is worse. If you call on sundays/holiays, no one is available to reply. If a call is answered, they will repeatedly confirm your name address phone number and when you talk about the problem the will TRANSFER the call to the SENIOR. He/she will repeat the process of information sharing and finally you will get another date on which service engineer will attend but in actual no one will turn up on the day. You go on calling again and get new dates. HORRIBLE CUSTOMER CARE.
Complaint marked as Resolved Aug 13, 2020