Samsung Window Ac (1. 5 Ton) — unnecerrary delay in picking up AC 4 repair

i had bought 1.5 ton window ac in dec 07 from Asha and company -allahabad. the ac was used only in apr.on 10 may the ac stopped cooling.i contacted the service centre and they promptly sent someone to see it.i was told that compressor was faulty.no complains so far.it is now 12 may and service centre has still not picked up the ac for repair. they say they dont have the vehicle to do the same. will someone look into it. the ac is in warranty period.
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Whilr on the AC some noise is there pl check
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