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[Resolved]  Sansui India — Poor customer service!

Sir,
I have a sansui 14" Tv ,model SY-14 EYE with 7 year warranty bought on[protected] from your authorised dealer in Visakhapatnam-Andhra Pradesh.Your local authorised service agent Smart Services is useless from the fact that inspite of repeated calls the responce is bad.
I made a complaint on 14th of dec 2007 vide complaint No.S7L1429F,in the name of D.parvathi Devi.In fact the set was just repaired on 10th 0f Dec2007 vide complaint No.S7L0720F, and again it failed on 14th of dec 07.
They do not even answer the phone calls and the cell No of the Technician is swithed off and after four days I am still waiting for a responce /not able to contact.
Can you please help me.
Regards,
Raju
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Aug 13, 2020
Complaint marked as Resolved 
Complaint comments  25 CommentsShareTweet

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First thing do not buy these scrap (LCD TV) from SANSUI. They are selling these scrap for money. This is my own experience with SANSUI and Reliance hypermart, Bangalore. No service, no custome care at all. I never buy SANSUI products in my life. I am also suggesting my friends to stay away from SANSUI products.
PLEASE DO NOT BUY SANSUI LCD TV. IF YOU BUY, SURELY YOU WILL SUFFER. THIS IS MY OWN EXPERIENCE. IF YOU WANT WASTE YOUR MONEY THEN BUY SANSUI PRODUCTS.
PLEASE SPREAD THIS ALL AROUND. I DONT LIKE OTHERS TO SUFFER AS I SUFFERED.
Hi,
When I am writing this complain today's date is 17/3/2011, place - Bhawanipatna, Kalahandi (Orissa) .

I have purchased a 20'' SANSUI TV(SANSUI CTV) in the year 2005 on 4thMarch which came with a warranty of 7 years & it is still valid till 4thMarch, 2012 (The warranty paper conditions written COMPREHENSIVE WARRANTY IS GIVEN FREE ON PICTURE TUBE FOR CTV FOR 7- YEARS INCLUDING FREE REPLACEMINT). Automatically picture is not clear Since 6 months.Now it is purely out of order the local costomer care are not taking any action at here level.so the costome are facing so many problem.


It was bought from the following SANSUI dealer:-
Pooja home appliance
po-Bhawanipatna
Dist-Kalahandi
State-Orissa (india)

Sansui India — Led display gone in 6 Months only

I have purchased sansui led connect with inbuilt d2h but the display of led is gone in 6 Months. Please never buy sansui led its totally wastage of money. Deepinder Singh
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Dear Deep1504,

We are sorry for the experience you had. Please write to us about your problem with your complaint ID at [protected]@vgmail.in and we will put all our efforts in trying to help you out.

In order to file your complaint, please SMS SVC to 53030 or call our customer care on 39404040 prefix with your STD code. Eg:[protected] for Delhi.

Regards,
Videocon Online Team
Dear Deep1504,

We are still awaiting information about your complaint number. You can contact us [protected]@vgmail.in. Please let us know if we can be of any further assistance.

Regards,
Videocon Online Team
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