[Resolved] Sansui, TV, India — complaint-2 | |
From 03.11.07 Old Address New Address A.Udaya Kumar A.Udaya Kumar No.7, Foxen Street No: 21/1, Carpenter Street Perambur Perambur, Chennai-600 011. Chennai-600 011. To The Head Customer Care SANSUI INDIA LIMITED INDIA. Dear Sir, Sub: Complaint against Warranty & Reimbursement This is to inform you that I have purchased a SANSUI TELEVISION Model: SY 20EYE, Model No.[protected] on 30/10/03 WITH 7 (seven) years warranty on CTV purchased in JEYAM ELECTRONICS, Chennai-600 011 bill no.1486. The warranty expires only on 30/10/08. From 13.10.07 onwards I faced a problem in my CTV that is, my CTV frequently switching off automatically & I have to switch on again & again frequently. I given a complaint on that same day & the complaint No is COOSA07J13017 DT.13.10.07 to MACOTAX CONSULTANTS PVT. LIMITED, No 568, Poonamalle High Road, Arumbakkam, Chennai-600 106, Tamilnadu, Phone No.2626 5383. The service engineer Mr.Partha Sarthy (Mobile No.[protected] came to my new address & checked the CTV on that same day itself and informed that the tuner of the set was not working, once we change the tuner of the CTV that will start working as a new set. As per the Service Engineer Mr. Parthasarthy’S word I asked him to change the part at free of cost. But he refused to do at free of cost and asked me to pay Rs. 400 (four hundred only). I accepted to pay for that and Mr.Parthasarathy replaced the tuner. But the CTV completely became dead. I was surprised, Mr. Parthasarthy told me that he was also confused & informed that he will be back on MONDAY (15.10.07) to rectify the sat. But he came on 16.10.07 and replaced the existing new tuner even though the set was not worked. Then Mr Parthasarathy informed that he is not capable of attending the defect, and asked me to bring the set to the service center. That the service center address is mentioned above. I taken the set in an Auto-rickshaw spending Rs.150/= (Rupees one hundred & fifty only) & handed over the set to the service Center. They asked to contact them after one week. Again I went to the service center after one week. They informed me that I have to pay Rs.1406/= (Rupees one thousand four hundred and six for rectifying the problem, and given the breakups as follows COST OF THE TUNER ----Rs.400.00 COST OF THE IC ----Rs.850.00 Tax ---Rs. 156.00 Total ------Rs.1406.00 (Rupees One thousand four hundred and six only) I refused to pay any amount for the defect because the CTV is under the WARRANTY period, and more over I spend Rs. 150/= for transportation. The staff in charge Mr Ragupathy asked me to meet Mr. Chandran (Asst. Service In charge, Mobile No.[protected]. I met Mr. Chandran & explained the complete story that the set was worked well at that time but the only problem was frequently switching off automatically. Mr. Chandran informed me that we have to change the IC, TUNER as well as the PCB (PRINTED CIRCUIT BOARD) because it was completely fungus formed. I wonder how these things happened. After so many argument with him because the set is under warranty period but he refused to accept to do at free of cost ,finally he accepted to attended the fault at a cost of Rs. 1688 inclusive of all taxes & the cash bill invoice no. 489 dated 25.10.07 issued by M/S Macotax Consultants Pvt Limited. Then taken back to house by an auto cost or Rs. 150/- (Rupees on hundred and fifty only) So my total expanse comes to Rs.1988 (Rupees one thousand nine hundred and eighty eight only) Regret to inform you that 1. The CTV is under warranty period 2. Due to the service engineer mistake the Set became worse in condition 3. More over I spend Rs. 1988/= 4. After, all these rectifications also the CTV is not working as earlier. I believe this SANSUI is a good company and more over we are getting 7 years warranty based on that only I have purchased your CTV. Hence I am requesting you to return a sum of rupees. 1988/== (Rupees one thousand nine hundred and eighty eight only) without any further delay to my new residential address mentioned. above.Expecting your early reply. Thanking you Regards A.Udaya Kumar [protected] Perambur, Chennai-600 011. Perambur, Chennai-600 011. To The Head Customer Care SANSUI INDIA LIMITED INDIA. Dear Sir, Sub: Complaint against Warranty & Reimbursement This is to inform you that I have purchased a SANSUI TELEVISION Model: SY 20EYE, Model No.[protected] on 30/10/03 WITH 7 (seven) years warranty on CTV purchased in JEYAM ELECTRONICS, Chennai-600 011 bill no.1486. The warranty expires only on 30/10/08. From 13.10.07 onwards I faced a problem in my CTV that is, my CTV frequently switching off automatically & I have to switch on again & again frequently. I given a complaint on that same day & the complaint No is COOSA07J13017 DT.13.10.07 to MACOTAX CONSULTANTS PVT. LIMITED, No 568, Poonamalle High Road, Arumbakkam, Chennai-600 106, Tamilnadu, Phone No.2626 5383. The service engineer Mr.Partha Sarthy (Mobile No.[protected] came to my new address & checked the CTV on that same day itself and informed that the tuner of the set was not working, once we change the tuner of the CTV that will start working as a new set. As per the Service Engineer Mr. Parthasarthy’S word I asked him to change the part at free of cost. But he refused to do at free of cost and asked me to pay Rs. 400 (four hundred only). I accepted to pay for that and Mr.Parthasarathy replaced the tuner. But the CTV completely became dead. I was surprised, Mr. Parthasarthy told me that he was also confused & informed that he will be back on MONDAY (15.10.07) to rectify the sat. But he came on 16.10.07 and replaced the existing new tuner even though the set was not worked. Then Mr Parthasarathy informed that he is not capable of attending the defect, and asked me to bring the set to the service center. That the service center address is mentioned above. I taken the set in an Auto-rickshaw spending Rs.150/= (Rupees one hundred & fifty only) & handed over the set to the service Center. They asked to contact them after one week. Again I went to the service center after one week. They informed me that I have to pay Rs.1406/= (Rupees one thousand four hundred and six for rectifying the problem, and given the breakups as follows COST OF THE TUNER ----Rs.400.00 COST OF THE IC ----Rs.850.00 Tax ---Rs. 156.00 Total ------Rs.1406.00 (Rupees One thousand four hundred and six only) I refused to pay any amount for the defect because the CTV is under the WARRANTY period, and more over I spend Rs. 150/= for transportation. The staff in charge Mr Ragupathy asked me to meet Mr. Chandran (Asst. Service In charge, Mobile No.[protected]. I met Mr. Chandran & explained the complete story that the set was worked well at that time but the only problem was frequently switching off automatically. Mr. Chandran informed me that we have to change the IC, TUNER as well as the PCB (PRINTED CIRCUIT BOARD) because it was completely fungus formed. I wonder how these things happened. After so many argument with him because the set is under warranty period but he refused to accept to do at free of cost ,finally he accepted to attended the fault at a cost of Rs. 1688 inclusive of all taxes & the cash bill invoice no. 489 dated 25.10.07 issued by M/S Macotax Consultants Pvt Limited. Then taken back to house by an auto cost or Rs. 150/- (Rupees on hundred and fifty only) So my total expanse comes to Rs.1988 (Rupees one thousand nine hundred and eighty eight only) Regret to inform you that 1. The CTV is under warranty period 2. Due to the service engineer mistake the Set became worse in condition 3. More over I spend Rs. 1988/= 4. After, all these rectifications also the CTV is not working as earlier. I believe this SANSUI is a good company and more over we are getting 7 years warranty based on that only I have purchased your CTV. Hence I am requesting you to return a sum of rupees. 1988/== (Rupees one thousand nine hundred and eighty eight only) without any further delay to my new residential address mentioned. above.Expecting your early reply. Thanking you Regards A.Udaya Kumar [protected] Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
 2 Comments | |
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Plot No. 248 (1st & 2nd Floor), Udyog Vihar, Phase – IV, Gurgaon, Haryana, India - 122015
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My Name is Emmanuel and im also a proud owner of a Sansui 21 Inch Hard Rock Eye Flatotron Colour Television .
I purchased this set in Jan 2006 and have had only 1 problem . The Woofer was not working and gave a call to the technician sometime in Jan 2006 . He came within 24 Hours, changed the software to make the Woofer work and then thanked me and left .
Only Now, Im having problem with my television Set as one of the Speakers are loose, and the Jack for the DVD Video Output on the back of the television is not working . Also the Jack for the Cable TV Input is loose .
So i called the Number you had provided :[protected]. A sweet Lady picked the phone and gave me an Alternate Number to call ie[protected]. I called that Number which is the call centre for Sansui Electronics . A gentleman picked the phone and asked the following :
1) If i had raised a complaint with sansui Electronics call centre earlier.
2) The Nature of my complaint ie what is wrong with my appliance.
3) Is the warranty still applicable.
4) My Present Address
5) My telephone Number
6) My Alternate Telephone Address
Also he gave me a complaint Number and said to call if i do not get the call from the sansui technician within 24 hrs . He said the technician would call in 24 hrs and reach my spot within 3 Days .
In case there are problems, I will see to it later . This has been my experience so far for the last 3 Years.
Im so sorry for your situation . But i believe you should have taken action in these cases :
1) From 13.10.07 onwards I faced a problem in my CTV that is, my CTV frequently switching off automatically & I have to switch on again & again frequently -- > At this stage your television was almost 3 Years old .
2) In point Number 2 you have stated that the technician said the tuner was not working and said he charged rs 400 for the change of the tuner . Instead of requesting the technician to do it free as you claim that your television was still in warranty period, you should have checked if only the Picture tube is covered for the 7 Years or if the tuner is also covered --> you failed to do that my friend.
3) In Point Number 3, the Television became Dead as you have claimed . Why did you not fire at the service centre for their negligence and why did you bear the cost .
Please note:
Regret to inform you that
1. The CTV is under warranty period
2. Due to the service engineer mistake the Set became worse in condition
3. More over I spend Rs. 1988/=
4. After, all these rectifications also the CTV is not working as earlier.
This should have been done when the Service Agency put the bill or before you returned after you gave the television to the service centre and you should have said it was the technician's negligence that caused this damage and you should have said that the technician said it was just rs 400 and i will pay rs 400 only and you people manage the rest of the cost as im not at fault .
If they had gone amock you could have sued them in a consumer court, what you have done sir is a blunder . Im pretty sure they wont refund you .
Please take this as a lesson and please be a bit more prudent the next time you encounter a similar situation . Please do not get me wrong . Im just trying to make sure you dont repeat this again .
Always remember you are better off catching a bull by its horns rather than waiting for it to turn so that you can grab its tail and trust me it will take you for a toss which is exactly what you have faced.
Regards
Emmanuel