[Resolved] Sathya Agencies In Medavakkam / Lg - 1 Ton Split Ac — Faulty installation of the split AC by Sathya Agencies in Medavakkam

6 Reviews
Tamil Nadu, India
We have bought a one ton split AC worth Rs 24500/- from Sathya Agencies Medavakkam Chennai on 8/4/2012. While selling the product they promised first of all to provide a Shakti double booster stabilizer, since the same wasn't in stock they delivered us a local company Guardian stabilizer in the same amount at our home premises, without conveying us anything on the status of the product availability. They also promised for arranging a LG service person for any faulty issues or for free services. Their person however came and installed the AC finishing the installation around 7:30 pm in the night.

Next day (9/4/2012) morning when we saw the Outlet port of the split AC we found that the copper wire was not insulated properly and is exposed to sun which may cause damage to the wire in few days. We called the Sathya Electronics (on [protected] and [protected]) for arranging a company person for getting the AC installed properly and to our utmost surprise the people sitting at the customer service in the Sathya Agencies in Medavakkam were completely unaware of English language. These were the same bunch of employees who were communicating with us in English just 1 day before while selling their product. Every time we called them to arrange for a AC installation person they were like "We will call you in 10 mins" and as expected we didn't received any calls from them in next 1 hr. We called them back and had to explain them the exact problem once again only to hear that they will call us back in 10 mins with the confirmation when the company person will visit our house. But we didn't received any calls. Calling them again and again and explaining the exact issue has almost taken my life out but i can hardly see any positive response from their side.

The point here is if these guys are unable to provide a proper service after selling and fitting the AC or other products, they are just fooling the customers with the false promises of providing a good service. License of such retails should be cancelled with immediate effect as unless and until a retailer is providing a proper service to the customers for the electronic goods like ACs and refrigerators, they are just making the customers frustrated by cheating them.

Hope that there will be some serious action taken in this regard from your side.

You can contact me on [protected] if you feel that Consumer Forum can take some serious action towards such retailers.

Thanking in advance!!

Best regards,

Complaint marked as Resolved Jul 2, 2018
Verified Support
Sathya Agencies Customer Care's response, May 30, 2018
Dear Sir/Madam,

Greetings from Sathya CRM.

You can contact our Customer Care @[protected]/[protected]. Now you can also register your complaints at our “SATHYA CRM” app. Looking forward to serve you always.

Log onto Sathya.in for your online shopping.

With regards,

Complaint comments  5 Comments     Updated: Share0Tweet0


I agree, The same thing happened for me too. I have bought Voltas 1.5 TON split A/C @ Sathya Agencies madiappakam .At first the sales manager told that Voltas Company Service man will come & do the installation.Later they send sathya agencies service man. Still we don't know the installation was perfect or not.The next thing is they don't have branded stabilizers like V-Guard.they are forcibly giving "Guardian" stabilizers.It's a local based company in chennai.I'm wondering there's no review is available for Guardian stabilizers in the internet, such a local brand it is.I'm not satisfied with sathya they are just brain washing the customers & sell their products.

Our experience at Sathya Agency at Medavakkam is really an worst and gruesome. Fatal indeed.Have booked Samsung refrigerator and washing machine one month before and said them to deliver it on particular auspicious day.On the day before we called them and reminded too.All they said is product will reach on time. When we called them on particular delivery date they said product will reach in an hour.After 4 hours we called them to know the status, an other guy picked and to our surprise he said no PO has been raised yet.Also he said once PO is raised it will reach us tomorrow.When we called after 2 days a guy from shop picked and said van has been started with the product and it will reach in an hour or so. And van did not reach us for past 2 days. Guys in this shop is treating customers like a comedian and it is really pathetic and atleast for courtesy they have not called and intimated the reason for delay. I am writing this with atmost wrath and disappointment. Please dont ever opt this showroom for any kind of purchase.
Yesterday I bought a voltas 1.5 tone a/c iam not open the box .today the voltas installation men cme and open the box in indoor unit panel is damaged..after me calling in sathya agencies not responce ...?

Dear Vinoth (vinoth vithya)

We are sorry for the experience you had. Please write to us about your problem with your complaint number and mobile no. at [protected]@gmail.com and we will put all our efforts in trying to help you out.

Voltas Online Team
Dear Vinoth (vinoth vithya)

We're still awaiting the requisite details to help with your concern. In case your concern is still not resolved, please share your complaint number or registered mobile number so that we can assist with your concern.

Voltas Online Team

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    370, Palayamkottai Road, Tuticorin, Tamil Nadu, India - 628002
    Sathya Agencies In Medavakkam / Lg - 1 Ton Split Ac - Faulty installation of the split AC by Sathya Agencies in Medavakkam