[Resolved]  SBI Bank - Banashankari 2nd Stage, Bangalore 85 — BASIC ETIQUETTES AND MANNERISMS OF THE STAFF

Address:

Bangalore, Karnataka

Hi,

My name is Preeti.Chandrashekar. I have also undergone a very rude and unprofessional behaviour from a senior staff (Branch manager Operations) of Banshankari 2nd Stage, Bangalore 85.

Issue was that I had approached for internet banking services which the lady declined giving me due to unavailability of required balance in account. I agree that it was my mistake that I did not maintain such balance by chance.

What made me angry was the conversation which she had with me in front of all customers present on that day. This is not the first time I am noticing the ill mannerisims of the concerned lady with the customers. The staff should be given soft skills and etiquettes training whilst they are hired.

Here is the conversation which took place between me and the Branch manager operations, BSK 2nd stage, Bangalore

Me: Good Morning madam, I would like to avail the Internet facility. I opened an account almost 4 months ago.

Manager: Please have a seat.
What is this? You did not even maintain minimum balance in the account and you expect us to give you these facilties. We should not even provide you with ATM card, cheque book and all.

Me: So is it not possible now for me to get internet options, what should I do to get so?

Manager: You cannot expect anything from us. Go back and come after 6 months showing minimum balance, then I will give.

This is what was the exact words she used. I thought i would ask her straight away for a account closing form for the way she misbehaved with me and that too in front of so many customers. I left the counter with a tear in my eye, feeling really ill treated and embarrassed.

I totally agree that I had not maintained the minimum balance but the person should have known basic mannerism to convey the message in polite way possible and also she was discussing with me about my account which I think should have been discussed in lowest tone as part of privacy.

If someone from SBI does notice my comments, please ensure that the staff behave properly with customers since banks run on customer's money