[Resolved] SBI Credit Cards — Threating calls and harassment
I made some purchases on my SBI credit card. I wanted to make the full amount. But when the SBI tele caller called me in the same week requesting to convert the full amount into flexi pay, I agree to it. But even after waiting for three months and several calls to their call center I did not get the bills. After 3-4 months they sent me a bill overcharging astronomical amount under several heads which were beyond my understanding. Then they blocked my card and started giving pressure calls for payment. Several people call up in a single day describing them to be the heads of several departments. They started threatening me and my family and started turning up at odd hours. They insist that they have the rights and not to bother about the laws. Their manager Mr. Venketesh is so rude that he denies the existence of Banking Ombudsman (for example calls on 08 and 09 / 01/ 2008). He insists that he has the full immunity from the law and says that the regulations formulated by the RBI’s Banking Ombudsman are applicable to them. He even says with proud that he has the power to kidnap anyone. He calls up from several numbers including[protected] and based out of office at Ashok Bhupal Chambers, Sardar Patel Road, Secunderabad. I would like to ask that
1. Did I make a mistake opting for one of the offers from SBI?
2. Do the collection managers of SBI credit card have full immunity from the law and they are above the law?
3. What is the bank’s step to overcome to such threatening and dangerous persons?
Please suggest me in this regard?
Complaint marked as Resolved Aug 13, 2020