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[Resolved]  SBI Credit Cards — Threating calls and harassment

I made some purchases on my SBI credit card. I wanted to make the full amount. But when the SBI tele caller called me in the same week requesting to convert the full amount into flexi pay, I agree to it. But even after waiting for three months and several calls to their call center I did not get the bills. After 3-4 months they sent me a bill overcharging astronomical amount under several heads which were beyond my understanding. Then they blocked my card and started giving pressure calls for payment. Several people call up in a single day describing them to be the heads of several departments. They started threatening me and my family and started turning up at odd hours. They insist that they have the rights and not to bother about the laws. Their manager Mr. Venketesh is so rude that he denies the existence of Banking Ombudsman (for example calls on 08 and 09 / 01/ 2008). He insists that he has the full immunity from the law and says that the regulations formulated by the RBI’s Banking Ombudsman are applicable to them. He even says with proud that he has the power to kidnap anyone. He calls up from several numbers including[protected] and based out of office at Ashok Bhupal Chambers, Sardar Patel Road, Secunderabad. I would like to ask that
1. Did I make a mistake opting for one of the offers from SBI?
2. Do the collection managers of SBI credit card have full immunity from the law and they are above the law?
3. What is the bank’s step to overcome to such threatening and dangerous persons?

Please suggest me in this regard?
Complaint marked as Resolved Aug 13, 2020
Complaint comments  1 CommentShareTweet

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I even have the similar kind of problem. I used to pay regular payments to the bank in the beginning executive used to collect the money. Due to some financial crisis, two payments were missed, and thus they J blocked my card (as informed by SBI executive) and made it not usable. When I spoke with a person whom the executive dialed up, he introduced himself as the manager, however, said, evenif the whole outstanding amount is paid, the card cannot be unblocked, instead suggested me to close it. I agreed to it and the amount decided was Rs.20000. I said the amount will be paid in two instalments. On spot I gave a cheque of Rs.10000 (vide 81885) which was cleared on 09/09/2008 from my account towards the first instalment. Expecting the settlement letter soon, which was not received till date. To my surprise, the payment was credited in to the balance of the credit card. This I got to know after two months, all my calls to the respective excutive are gone futile. Almost from past 7 months, I have been receiving calls from various people asking for the payment. Visiting my residence at vague hours. Threatening of bringing police to my house and also talking to my Boss at office. Today, the situation has become worse, a person introduced himself as Mr.Tirupati Reddy called me at my lunch time and started arguing about the payments. Even after my clear explanation about the issue, he started asking if I had any proof that their executive had promised about the settlement. I have no proof, however, he argued with me and threatened that he would bring police to my house and discuss the same with my parents.
Note: I totally paid 14400 towards my card after their executive had told me to settle the card for Rs. 20000, I said I would pay the difference amount and settle it.

Here I wanted to know few things,

1) Why collections departments try harassing even parents for the payments?
2) Why would they not approach customers through court?
3) Is there any way that I can stop them from bieng to my house?

looking forward for replies...

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    State Bank of India [SBI] Phone
    +91 80 2659 9990
    State Bank of India [SBI] Address
    No.65, St Marks Road, Bangalore, Karnataka, India - 560001