[Resolved]  SBSTC Kolkata (Karunamoyee to Durgapur) — Duplicate / False ticket sell

Address:

South 24 Parganas, West Bengal

Hi,

This is to keep you informed that on 29th June, I was travelling from Karunamoyee to Durgapur by a SBSTC bus (Karunamoyee departure time: 5 PM to Durgapur) with a ticket (Ticket No: 016109; seat no: 23) ) booked on 28th morning from Baguiati counter. Once I got in to the bus at 5:20 PM on 29th June at Baguiati, surprisingly I saw that 1 more passenger with the same seat number sitting there. I approached the bus conductor to check & rectify the same. The conductor then said that he will not do anything. He told me that the ticket is not valid and if I am willing to go to Durgapur with the same bus then I have to buy a ticket from him & he will not provide any seat as there is no seat vacant. I again approached the conductor that few days back I met with an accident & having leg injury; hence I can not stand for 3 hours and go. He misbehaved & said that then you have to get down. I called up the authority at Karunamoyee counter on his mobile no [protected], unfortunately he said the same thing to get down or take a new ticket & travel.

In this scenerio, I did not have any other option to travel the entire journey without any seat alloted. After 3 & half hours when I reached home, I was feeling so dam pain that I had to take pills after pills.

If this is the customer service we receive from government organisation, then the general public do not have any other options other than to suffer.

Request you to take erios action to stop such frauds.

Regards
Laxmi Kanta Mukherjee
[protected]