Seventymm — Not getting item for refund of money

Address:

Bangalore, Karnataka

Hi,

I saw some stains in the product, Saree. So I requested them to replace. I received call from their executive confirming regarding the problem and was told to return it so that they will exchange it.

It had reached their on store on 14th Feb. But till now I did'nt received the another piece of that item. Initially when I complaints through query in their site they were responding but from 9th March onwards they stopped replying to my queries.

They won't reply for emails also and customer care no. is of no use because they wont pick-up the call.

Here are the Order Details-
OrderNo- SMA0560249

Details of item returned-
Courier Name- DTDC Courier and Cargo Limited
Consignment No. - B90652798

So I request you to take an action by helping me in either getting the money back or getting item in good condition.

Thanks,
Vibha