Seventymm — Product not delivered
I have orderd for a Strollay Art Silk Saree - Orange (4172-D) Item ID- SKU[protected] on 03.03.2013 with full payment of Rs.808/-Got a confirmation mail from them,stating that Expected date of dispatch,10th March 2013.On 5th March got a sms,that my order has been dispatched via Quantium courier (Tracking no-CSC163769).After that till date i have not got my order.I called to check with the courier customer care on 8th March,they said that by EOD will get the shiment but i didnot get.On 11.03.2013,i again called the courier and they said that they cannot deliver the shipment and they have got some standing instruction from Seventymm to not deliver the shipment.After that i have tried calling the seventymm customer care.after trying for 60 to 70 times,somebody answered and told that thye have some technical issue for which thye have kept the order on hold,and said that the issue is resolved now nad by the EOD i shall get my order.But nothing happend and after that till today I have written so many mails to them (Case #1966021,1966338,1967170,1967319).For each mail they sent a auto reply that - the query will be resolved in 24 hrs,but for my 4 mails i didnt even get 1 reply.I call the customer care every day 100 to 200 times but no answer form thier end,they dont even pick the call.
I dont know what to do,how do i trace them.If at all i cant get my porduct,i want my money back.
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