[Resolved]  Shama Sardar Travels — Travel Nightmare

I had travelled from Chennai to Bangalore on Shama travels. The whole trip was a nightmare. It wasn't worth the money and time.

1.) The scheduled departure time of the bus was 10:15PM. The bus arrived at the bus station around 11:15PM. Instead of starting the bus, they were waiting for some last minute passengers. When other passengers started shouting, the bus started but only till around the bus station. It again stopped citing reason that they were waiting to get money for paying tolls on the way.

2.) The bus started at 11:45PM. But again stopped within 5 mins for filling Diesel. I don't understand how they can get a bus without looking at these details.

3.) Finally the bus left but not until it stopped at every major intersection to look for passengers. It was more like travelling on a "town bus".

4.) Even worse is when the bus stopped at Vaniyambadi for 40 mins just to look for any more passengers. Even shouts from other fellow passengers were not heeded by these people.

Overall this bus "service" should be stopped. There should be a place where we should be able to register complaints against these travels. And looks like this is not the first time this travels has done something like this. This seems to be a regular things.
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Aug 14, 2020
Complaint marked as Resolved 
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I agree with all the above complaints as it might have happened. It so happened that these people are very ill tempered. At Koyambedu, they make you run from Shriji Complex to Shop No. 12 "N" number of times, with all you baggage and kids. They have no sense of customer/passanger relation. I am quite sure, by now, that Shama Sardar has no regular passengers. Every time they have to cash on new passangers only. A person once having travelled by Shama Sardar will never take a chance again with Shama Sardar.

There are three persons in the No. 12, Omni busstand office, who behave worse than worst with the passangers despite all their mistakes. Not even a single bus takes off at time. They cant even arrange the bus parked in the slot assigned to them.

Very Very Cheap and ill rated bus services. Never try to even travel by this Shama Sardar. It is pretty 100 times better to travel by bed-bug ridden SETC.

K Mukund
This travels deserves the "BEST AMONGST THE WORST" travel operator award - I'd booked 2 tickets from Chennai to Bangalore on 02 Jan 2011. The cost of the ticket was Rs.700/- each for a 2+2 NON - A/C seater. The schedule time of departure from Egmore was 10.30 PM. When I called the office @ 10.15 PM, they said I'll have to go to Central as we cannot board the bus @ Egmore.

The bus started from Egmore at 10.45 PM and reached Koyambedu - it was held there for another 30 - 45 mins. What's more humiliating was that the bus was a very old one and the whole bus was leaking thoroughly. The condition worsened when we realized that the Push Back seats were non - functional.

When we asked the bus driver about this, he says "Change the seat". Later he says that we need to talk to the office people, as he is JUST a MERE driver... Agreed...

When the same was escalated to the office person, he turned deaf and dumb ... The bus then waited till 1.00 AM at the nearby petrol pump for filling up diesel. When my co - passenger went to the driver and asked about the delay, he says "If you want to reach early, then do not come in this bus"? Nice reply ...

Finally, the bus left at 1.15 AM ... looks like the bus did not have the engine / the driver forgot the accelerator pedal... It was moving like a cart - worst - reached HOSUR by 8.30 AM (7 hours for a travel that could have taken hardly 5hrs and 30 mins) - asked to board another bus from Hosur (Looks like these guys do not have enough permits to run their "SO CALLED" buses...)

Certainly the WORST AMONGST THE WORST travels ...

Please do not even think of this - even as the lastest option - its just a waste of time and money (you get a bundle of deaf and dumb looks, and sleepless travel as a gift for the exorbitant money you pay) - instead take a Chennai --> Bangalore STC bus to reach on time...
I also strongly agree that this bus company is too worst and i had a very bad experience while travelling in this bus from Chennai to Bangalore
Shama Sardar Travels "SUCKS" & should be banned.
you are very true..i too had come across similar situation with this travels, but the worry is no one is bothered to complain after their journey. this is a worst travels i have come across. they are money minded and i[censored] read their policy of booking u will get shocked. before 12 hours u will not get even a single pie i[censored] wanna cancel ure ticket...is it wat u wanted? no more mistake of booking with this travels anymore.they are asking us to read the terms and condittions before booking. please be aware of that. you will not get any money i[censored] wanna cancel ure ticket.pls sew this travels if possible please put it on the blog and block this under our great community. this is the only way we can sew this type of travels in india. kindly pass on...
Prakash
Hi All
Shama sardar travels is the worst travels. A co-female passenger had the worst nightmarish experience last night when me and my husband came from Blr to Chennai. We booked AC sleeper for 29th April 11pm. Around 3 am, we could hear a lady screaming. She must be around 45 yrs old and wearing a sari. The cleaner of the bus who was sleeping on the floor misbehaved with her in the mid of the night. My husband went and complained to the driver but the driver said " vidunga, this wont happen again" kind of reply in tamil. The came and said his hand went inside by mistake !!!
BEWARE ALL LADIES.. PLS DONT TRAVEL IN SHAMA TRAVELS - SLEEPER NONSLEEPR, AC OR NON AC.. We plan to lodge official com plaint against this travels.

Thanks'
gyan.
I had travelled from Chennai to Trichy on Shamasardar travels on sleeper AC bus. Worst travels I have travelled in my life. The of Shama Sardar travels have no ethics and they are money minded.

1. Very poor customer respect. One of the employee (may be in his 40-50 yr) he is acting as if we are travelling free of cost in his bus. There is no space to stand but he is asking me to move from that place. I don’t mind to use F…word for him.

2. The scheduled departure time of the bus was 10:45PM. The bus arrived at the bus station around 11.55PM.

3. I paid 999 rs for sleeper AC but no blanket. First time in my life I am seeing that AC bus doesn’t provide Blanket. Than why the hell your charging 999 rs.

4. The bus stopped at every major intersection to look for passengers. It was more like travelling on a "town bus". Near Airport junction 10 peoples are boarded in jam packed bus.

My request to all is please try to avoid this travel, if you're travelling with your family better cancel the trip.

bus service — not given seat as you given in booking status

the seat no. given on booking of bus ticket as you mentioned in booked ticket,not getting at time boarding the bus.the passenger is suffering from uncomfort of your service.this happened with various passengers in the same bus.kindly take some intiative regarding this problem.
Hi All,

I two had journey two times in this travels from HYD to Chennai..I have traveled many times in different different travels.. But what i can say about this travels is... This is "Customer [censored]er Travels".. They just [censored] customers.. They are very rude with customers.. If seats are not filled they will just stop the bus on the middle and shouts for Customer.. And drivers are very rude.. Two times i have faced the same problem... They said 12 hours journey time but had taken 16 hours.. What i suggest you if you prefer bus. Please prefer other travels for safe and happy journey... i am experienced with this two times and i am gonna complaint to redbus.in also.. I just want to suggest them to remove this travels from their listings as it does not have a minimum standards that a travel bus should have..
I travelled yesterday 5th nov 2011, the worst ever experience I had, the bus is delayed by more than 1 and half hour, the online booking is for Volvo but they changed it into a different one with irrelevant seating arrangement and forced us to take the last row despite the confirmed online booking in the front, when this irregularity was asked to their so called staff, without any respect they started yelling and asked us to take either the back seat or get down from the bus. IS THIS are operating free service? or they know the spelling for respect and humanity. There after the bus started as it was also raining heavily outside we don't have the option to get down with senior members in family. Despite the bus is already late and service is totally unorganized there was 2 halts on the way for almost an hour, the second halt was with haphazard parking where in a passerby truck from behind hit the badly parked bus. After street fight between both the drivers all passengers are asked to get down and take passing busses as alternative.

Sama Sardar travels is worth less with unorganized way of working and disrespect full staffs for the customers. They may try alternative business like operating city cleaning lorries instead of passenger buses
One of the worst Travels in Chennai. I traveled on last month from Chennai to Bangalore in Volve at 11.A.M. Ticket fate is Rs 500/-. I had never seen an cockroach any private buses. There was lot of small cockroach's living in that VOLVO bus. Only one old driver only ran the bus. After crossed vaniyambadi the A/C was not running. All passengers were getting eritated and called to Chennai office. They didnt respond properly.

After crossing the Hosur, just behind the Tollgate the bus has stopped and its not started, because the 2 battaries were dead. It was unbearable. Driver simply said new battery will come from Bangalore, after that only bus can start. Co-passengers got other buses from the Tollgate to Bangalore.

So i request you all, please dont book Shama Sardar travels at any time any day any where.

Thanks.
I was totallly unaware of this... I was under an impression that this is a good service. Thanks guys for updating this

Shama Sardar Travels — Travels

Complaint Against - Shama Sardar Travels

A Poor Services, from this travel, from Chennai to Bangalore.

They charge very high price, than any other travels, ( from Bangalore to Chennai) . the quality of service is very poor.
OMG . . These guys havent changed for 3 years and I wonder how they are still in the industry. Pity the travellers . . Pity me. . . It was an official trip I travelled from chennia to Madurai day before yesterday in their sleeper bus. It was scheduled to depart at 10.15PM and it was 12.00 AM when the bus actually started from CMBT. (They were calling out the place name to fill in the epty seats). I wonder how these drivers are recruited. They drove the bus badly than the chennai auto annas. They stopped at various stations for weired reasons. finally we reached madurai at 10.30 AM. solid 12 hours for an 8 hour travel.

RESULT: We were late to the Job Fair we were suppoesed to conduct.

NET RESULT: Bambooo from BOSS.

And the worst part is, our return journey to chennai was arranged in the same bus. poor me. . . now its 10.45 PM departure bus and as per their working strategy, the so called vehicle started moving aroung 12.30 AM. It was really schocking when i saw people sleeping in the aisle just below my seat. It was worse than the Unreserved Compartment in TRAIN. We were supposed to reach egmore by 8.00 AM. We thought we would reach atleaset by 10.00AM as were were near Perungulathur by 9.15 AM. To our surprise, they announced that they would take a by-pass to reach CMBT and that would be the last stop.

I got down there and some how managed to reach home by 11 AM today.

The first thing I did after coming to work is to raise a complaint with my ADMIN team not to go for this yucky travles and second thing i decided is to never take a road travel with private buses.

Man, , , The govt., buses are far better than these . . ..
This is the worst travels in Chennai. These stupid guys does not know how to behave with passengers. They are thinking that its free service. Really worst, just wanted to kick those management, workers. Two peoples are there who arrange the sets, those two guys really(one guy name Ali)...i wanted kick them like any thing they are playing with the passengers, i wanted to complaint in police station on this travels
This company is most unprofessional. They do not have any concern about actually running a bus for which they have charged the passenger. I booked from Bangalore to Chennai 8:30am morning from Madivala. They called me and said to go to Sangita travels. Sangita travels was most unhelpful and shooed us away. After that the company went underground. They could not be contacted. They simply will not answer the phone. DO NOT GO WITH THIS COMPANY. They will cheat you.
I too had a very worst experience with this travel. I travelled from Madurai to Chennai Yesterday in this travel bus (A/C bus).

It was very bad experience

A/C was working properly for only front rows, not working for back row of seats.

Rain water came into bus as a drops, lots of passengers affected (wet) even a 3 month child too.

Engine heat exausted at the last row seats of the bus.

My Suggestion Please don't book the tickets from this travel (Shama Sardar Travels)

Thanks
Murali
The WORST bus service I have ever seen! I have had bad experiences with this travels not sticking to time before. But i don't really get pissed off by 1 hr delay or so..
But this time around the travels did over-booking. When you get into the bus and search for you seat, you gonna find another passenger sitting in your seat and a second passenger claiming that it is his seat!.. that is like the same seat is given to 3 passengers!!!..

when you question here is that they say.. sorry for the mistake.. duplicate booking for the seat has happened at the office!..

such a sit service!.. i am not going to travel in a SHAMA SARDAR bus again.. never ever.. and I strongly recommend folks out there to not travel in this pathetic bus!..
This is the worst travels ever. SHAMA SARDAR VERY POOR SERVICE.. The abuse you, cheat you, fleece you and I jus do not have a word to describe their service which is truly pathetic. I will never ever travel on this bus. They are jus there to cheat and make money at any cost.
I have travelled from Shama Sardar Travels on 17th Jan from Chennai to Bangalore.
The bus was late by some 45 minutes at the pickup point.
On the way somewere near Vellore, The bus was Seized because of some issues by the highway traffic. Some people said that there was some problem with the intrestate transporation reciept. Some where saying that bus didn't had the permit to drive from Bangalore To Chennai.

The bus driver was not able to arrange any alternate transport for the passengers. They had to arrange it on their own.
After returning from the trip, I requested for the refund of the partial amount of the ticket. For that they kept giving me different numbers to contact. Finally I was advised to collect the refund from Kalasipalyam, Bangalore office.

Upon reaching there, again there was no one to take sole responsibility of refunding the sum. They were asking us to contact the chennai contact person and chennai person was asking to contact the bangalore office.Also they were not ready to pay the balance amount completely.
The response that I got from the Staff was like - "I Dont like the tone of Lucknow people.I dont like talking to them."
This guy was talking so rudely without any civic sense. This person asked me to bring the change as he didn't had exact change to give. I spend another 30 mins arranging that.

Such a horrible experience I have faced that I would advice you guys to think seriously before you decide to travel by this bus

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    Shama Sardar Travels Phone
    +91 80 6730 9290 [e-Ticketing & e-Payment]
    +91 44 4281 8368 [Head Office]
    +91 45 1298 9499 [Dindigul]
    Shama Sardar Travels Address
    Shop No. G3, Srji Majestic Commercial Complex, Omin Bus Stand Entrance, Koyambedu, Chennai, Tamil Nadu, India - 600107
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