I have faced problem twice in 3 days, i am explaining them both here.. this is a clear case of customer harassment and i want some action to be taken to compensate time i lost in these 2 scenarios not to mention the mental stress i have gone through during that time.
1. flight number: AI 405 (FRI, Oct 28, 2011)
the flight was scheduled to fly from varanasi to delhi at 15:50, i reached airport at 1:30 and checked in. i got the boarding pass as usual and went for security check, while going towards the security i realized that the gate number was missing from the boarding pass..i went to the counter and asked for the gate number, the guy sitting at the counter told me that the flight has some technical issue and will fly at 21:00 hrs, which means 5:30 hours after the scheduled time and surprisingly i was checking all the time on my mobile about the flight status and it was saying ON-TIME always. top of that the air india staff was fooling the passengers by giving them the boarding passes and telling customers that the flight has been delayed. THIS WAS SHOCKING AND RIDICULOUS.
2. Flight number: AI 506 (SUN, 30th Oct, 2011)
the flight was scheduled to fly at 10:30 in the morning, i reached at the airport at 8:45 am well in time. I was standing in the queue for next 30 minutes and when i reached the counter the lady told me that i am late..i told her that flight is at 10:30 and i am in the queue for last 30 min..how can i be late? at this she said that the flight was preponed to 9:30 am..without any information to the passengers. also, there was no such announcement at the airport telling customers that the flight has been re-scheduled. I was not alone today, i had around 25 other passengers with me who reached airport in time just to know that the flight was re-scheduled for no reasons. then finally, we were given tickets to the flight AI 502 which was supposed to fly for bangalore at 13:10 PM. the flight got delayed again...anyways, we took off from Delhi and reached Bangalore at 5 minutes past 16:00 hrs. I was waiting with other passengers for the luggage when a guy from local AIR INDIA staff came and told us that all the luggage is already out and there are around 50 bags which are still at Delhi airport. AIR INDIA did send the luggage through another flight but in the end we got our luggages at midnight after 12:00 AM. if you count we lost almost 12 hours here as well.
AIR INDIA staff had told us that the luggage will be sent to our places by courier and to my surprise the luggage came to our place with some guy travelling in a local bus. the buses always stop on main road and dont come inside which everyone knows.
In all AIR INDIA wasted 18 hours of my time which was 5 times my original journey time.
I NEED THIS TO BE COMPENSATED.
Pulkit Nagpal
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