[Resolved] ShopClues — Non delivery of Order no. 1733605 | |||
Dear Sir, I had placed the "Skullcandy S2DUDZ-012 In-the-ear Headphone" on 21.10.2012 at shopclues.com but the same is not yet delivered to me even after 14 days. The shopclues executive does not pick the phone not even giving any proper response on email. At the time of booking they are promised to deliver the product in 4-5 days but the reality is totally different. They are not able to deliver the product in Delhi even in 14 days then what they will deliver in other parts of India. Sir, I humbly request you to intervene in the matter and resolve the issue. Regards, Mratunjay Tewari Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 21 Comments | |||
Comments
Dear Shopclues,
The courier company doesn't inform me once over phone for non delivering of the order, moreover if you check my address then you came to know that so many consignments are delivering on the same address daily then why there is delay from yours side.
Moreover I would also like to inform you the following;
1. There is no escalation matrix on your website.
2. Customer care never picks the phone.
3. Mails are not delivered on time and unnecessarily you are harassing the customers.
4. All the online websites where customers are putting their money on trust and in non delivery of orders if there is no proper communication from the supplier then those websites should be immediately closed by the Indian Government till the escalation matrix or separate customer grievance cell not put on the site.
Regards,
M. Tewari
The courier company doesn't inform me once over phone for non delivering of the order, moreover if you check my address then you came to know that so many consignments are delivering on the same address daily then why there is delay from yours side.
Moreover I would also like to inform you the following;
1. There is no escalation matrix on your website.
2. Customer care never picks the phone.
3. Mails are not delivered on time and unnecessarily you are harassing the customers.
4. All the online websites where customers are putting their money on trust and in non delivery of orders if there is no proper communication from the supplier then those websites should be immediately closed by the Indian Government till the escalation matrix or separate customer grievance cell not put on the site.
Regards,
M. Tewari
Dear Team,
I haven't received my both the orders with shopclues even after the month now. It's very unfortunate that even after my regular follow-ups, you are not able to deliver the products. Kindly refund my money on urgent basis, as my experience of shopping with shopclues is horrible one.
Regards,
M Tewari
I haven't received my both the orders with shopclues even after the month now. It's very unfortunate that even after my regular follow-ups, you are not able to deliver the products. Kindly refund my money on urgent basis, as my experience of shopping with shopclues is horrible one.
Regards,
M Tewari
Dear Team,
I am really tired by writing mails to you guys(Shopclues.com team) as there is no reply from your end and no phone calls, you can contact me on [protected]
My Order Number:- 3044687
I am really tired by writing mails to you guys(Shopclues.com team) as there is no reply from your end and no phone calls, you can contact me on [protected]
My Order Number:- 3044687
Oder # - 3319782
INstead of receiveing Kitchen pro combo of roti maker & chopping board set i recieved only the chopping set.
bluedart tracking # - [protected]
Invoice says both..contacted bluedart and they say they got only one parcel
I am contacting shopclues over chat, phone and email from 11th of May and still there is no response or help..
Very bad experience.. :(
INstead of receiveing Kitchen pro combo of roti maker & chopping board set i recieved only the chopping set.
bluedart tracking # - [protected]
Invoice says both..contacted bluedart and they say they got only one parcel
I am contacting shopclues over chat, phone and email from 11th of May and still there is no response or help..
Very bad experience.. :(
Order number: 3394043
Order Date: 12 May 2013
Height of Bad Services by Shopclues
[protected][protected][protected]
I haven't received the above order till date and when enquired they shown me the POD (proof of Delivery). POD is signed by some other fake person which we are not aware. Might me the courier company present POD with fake signature.
The POD is not signed by me neither by any of my family member. Also please clarify why you handover the product to any other person without any relation proof ???
This is really very frustrating the level of fraud happening either by Courier Company or by Shopclues. You need to really change the courier company.
I will never purchase any product from Shopclues and never recommended to anyone.
Order Date: 12 May 2013
Height of Bad Services by Shopclues
[protected][protected][protected]
I haven't received the above order till date and when enquired they shown me the POD (proof of Delivery). POD is signed by some other fake person which we are not aware. Might me the courier company present POD with fake signature.
The POD is not signed by me neither by any of my family member. Also please clarify why you handover the product to any other person without any relation proof ???
This is really very frustrating the level of fraud happening either by Courier Company or by Shopclues. You need to really change the courier company.
I will never purchase any product from Shopclues and never recommended to anyone.
Shopclues Team,
Its been more then 45 days, i have not got my items.The items that i received has manufacturing defect and still i m waiting for new item.
There team has problem in all manner.
1-They have no quality check.
2-Customer care never keep track.
3- Top managment exist or not ..give question.
4-No follow up
Order Number: 8170315
Order date: 01 Nov 2013, 02:36 PM
Return: 119371
Action: Replace item
Status: Return Request Complete
Rahul Joshi
Its been more then 45 days, i have not got my items.The items that i received has manufacturing defect and still i m waiting for new item.
There team has problem in all manner.
1-They have no quality check.
2-Customer care never keep track.
3- Top managment exist or not ..give question.
4-No follow up
Order Number: 8170315
Order date: 01 Nov 2013, 02:36 PM
Return: 119371
Action: Replace item
Status: Return Request Complete
Rahul Joshi
Hi,
I made a purchase of 16200 rs for One of the mobile phone from shopclues.com and they did not delivered this product to me and I moved to other city and asked them to initiate my refund process. However, It is been more than three months and I did not receive my refund. Whenever, I call them they say like it will be processed in next 5-7 business day and I am still waiting for my refund
Please file my complaint and take a legal action
Please help
Regards,
~Anam
I made a purchase of 16200 rs for One of the mobile phone from shopclues.com and they did not delivered this product to me and I moved to other city and asked them to initiate my refund process. However, It is been more than three months and I did not receive my refund. Whenever, I call them they say like it will be processed in next 5-7 business day and I am still waiting for my refund
Please file my complaint and take a legal action
Please help
Regards,
~Anam
Fake products and Worst Service - ORDER ID : 88394158
> I have ordered laptop on march 17th
> ShopClues took 12 days to deliver order to Chennai(my home) -- delivered on march 29, where Flipkart and Amazon taking 2-3 days to deliver orders.
> then with in a day i found the laptop is faulty one, immediately i have contacted tech support of shopclues seller - Momentum group
> In 5 minutes i found that was a faulty piece but the great engineers took 10 days to declare
> then i have contacted ShopClues to take back this product
> Here the really hell started, ShopClues took more than days and i have called 100s of times for update finally they approved to take product back.
> They have taken more than a week to receive the product.
> After receiving they said quality check need to be completed.
> fine. Quality check completed but no update for 4 days.
> I have frustrated and called many times to customer support and they asked 48 hours time(if i dont call to shopclues they never bother about customer)
> okay, great i agreed.
> After 48 hours i have called now once again they are asking 4 days time to approve.
-- Totally 50 days
still i dont have laptop in my hand
while i have not received any call from shopclues for any update.
Always i am only called though shopclues answers are very careless.
when i call shopclues they asks 4 days time.
Now i am finally decided to sue shopclues
and decided to do not buy any products in shopclues and i never encourage shopclues in my area.
I will forward this message to all my whats app and facebook group then everyone should come to know how shopclues screw customers.
ORDER ID : 88394158
-RAM
ticket number 6762215
> I have ordered laptop on march 17th
> ShopClues took 12 days to deliver order to Chennai(my home) -- delivered on march 29, where Flipkart and Amazon taking 2-3 days to deliver orders.
> then with in a day i found the laptop is faulty one, immediately i have contacted tech support of shopclues seller - Momentum group
> In 5 minutes i found that was a faulty piece but the great engineers took 10 days to declare
> then i have contacted ShopClues to take back this product
> Here the really hell started, ShopClues took more than days and i have called 100s of times for update finally they approved to take product back.
> They have taken more than a week to receive the product.
> After receiving they said quality check need to be completed.
> fine. Quality check completed but no update for 4 days.
> I have frustrated and called many times to customer support and they asked 48 hours time(if i dont call to shopclues they never bother about customer)
> okay, great i agreed.
> After 48 hours i have called now once again they are asking 4 days time to approve.
-- Totally 50 days
still i dont have laptop in my hand
while i have not received any call from shopclues for any update.
Always i am only called though shopclues answers are very careless.
when i call shopclues they asks 4 days time.
Now i am finally decided to sue shopclues
and decided to do not buy any products in shopclues and i never encourage shopclues in my area.
I will forward this message to all my whats app and facebook group then everyone should come to know how shopclues screw customers.
ORDER ID : 88394158
-RAM
ticket number 6762215
i am very disappointed to shop from shopclues.com
the initial product is good in picture . but shipped product is different from showing product on site. the quality of shipped product is very poor than showing in shopclues.
the initial product is good in picture . but shipped product is different from showing product on site. the quality of shipped product is very poor than showing in shopclues.
Payment made but order not confirm - Order No.40794303
Dear Sir, I have made the payment against my order no.40794303 but order is not confirmed. Please refund the amount or confirmed the order. Regards Prince Jain [protected]Delivered product is broken
Order no 29759725 Pendulum wall clock plaza M23 is shipped today and when it is opened the mirror is broken. Please replace or cancel the order and make the payment back.didnt receive the product
i have ordered a magic mop cleaner on 30 oct 2014 Nd my order num is 25231055 .. i have not received the order yet .. its almost 20 days now .. tell me where is my orderorder not received yet.
I had bought "Unisex UV Protected Wayfarer Sunglasses" from Shopclues.com on dated 31st August 2013. But till now I have not got my order. My order no is 6448207.PRODUCT 24518175 NOT RECEIVED
SIR, I HAVE GIVEN ORDER FOR PRODUCT 24518175 ON OCTOBER 25, 2014 AND PAID THE MONEY. BUT SO FAR I DID NOT RECEIVE THE PRODUCT. PLEASE LOOK INTO THE MATTER. BHASKAR RAO DESAI [protected] [protected]@YMAIL.COMCustomer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
26%
Complaints
6999
Pending
47
Resolved
1672
+91 12 4441 4888 (Customer Support)
+91 12 4466 9777 (Merchant Support)
Building No. 112, Sector – 44, Gurgaon, Haryana, India - 122 001
View all ShopClues.com contact information
This is to inform you that your order is sent back to us by the courier partner. Once we'll receive the same, your order will be refunded/reshipped as per your request. We apologize for the inconvenience caused to you.
Regards,
ShopClues Support