Shoppers Stop — Rude behaviour of staff and Offer not given even after display on counter
Sub: Harassment by you r managers and executives at Shoppers Stop Lucknow.
Today on 3rd Feb 2010 an incident spoiled our relation and for which I will be dragging you yo consumer forum and will communicate this incidence to media and newspaper very soon.
The incident took place at Shoppers Stop, Gomtinagar, Lucknow where we have shopped for around 20K worth things. In this it included 4 shirts of “Mario Zegnoti” brand for which your executives told us that there is an offer going on in which we were entitled to have two Mario Zegnoti ties worth Rs 699 each.
When we reached to billing counter your executives asked us to wait for a while as their system was not having offer code. For this he tried for at least 20 min to call there manager to know why this has happened but your managers named “ Ms Rachna Singh” and “Mr.Saurabh Singh” were more than bsy to answer there call. After that the person at the billing counter went to meet them personally leaving us behind. In all we waited there for at least 45 min there at the counter. After that they let us know that there is no offer going on. Not one of your executive knew about it and the offer was also displayed on the counter. We also let them know that my father is cancer patient and he has just visited there because of my marriage to purchase goods which they took lightly and we still waited there. After that I got furious over your managers named above at which they very rudely asked us to behave and maintain the decorum. These managers were laughing at our face and told us that the offer displayed on the counter was mistakenly displayed and according to them there customer should be embarrassed for their mistakes.
Such a rowdy managers at your store embarrassed us and for that I will surely drag you people to court once my marriage gets over. I will also let the media know that such a renowned store keeps such badly behaved staff who are good enough for sweepers job.
If you want to avoid court We demand that the above mentioned people should be sacked with immediate affect and we should be informed regarding it. If this is os much to ask for your loyal customers then we will sort this out at consumer forum where the embarrassment me and my father has faced will be paid by you both financially and reputation wise.
In future I will make sure and will ask people to avoid shoppers stop as you people cheat your consumers for false offers.
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