Shopping. Rediff.com — worst customer care

 
15 Reviews
India
 Samuel
At the outset, i want to know why there is no customer care numbers provided in the rediff web site. for rediff shopping. Do they have customer care support. If they do have its worst and is a waste. There is a complaint form or so called as a feedback form given by them in their so called customer care support in the website, which has to be filled online, where they have also said that a reply or someone from rediff will contact and resolve the complaint. untill now i have sent 2 mails to rediff shopping and rediff, there is no response from them and not even an acknowledgement.

the most important and facinating thing is that i spoke to the person in rediff shopping who was responsible for my ordered goods at rediff shopping, acknowledged that the customer care service is very poor and its a waste to wait for a response from rediff coz they wont come. i have the mobile number and the email id of that person. anyone intrested can contact me.

Further, my complaint recited "upon seeing your pictures given by you in your website, i had ordered for 2 front and rear car sunshades. the rear sunshade in your website seems to be showing the picture of the sunshade for the windows of the car while the back one seems to be showing for the rear glass. i received the objects today an found that there was nothing for my windows...that is the both the front sunshade seems to be fitting for the winshield at the front of the car and the back glass while the rear sunshades are too big for my cars...there was a misunderstanding bcoz of the pictures displayed in your website. in that regard, i would request you to kindly take my 2 REAR CAR SUN SHADE FOR BIG CARS and give me for the 4 windows. my car type is tata indigo marina"

i am still waiting for a response from rediff after sending numerous reminders and letters to rediff feedback and their customer care.

also, in rediffshopping customer care page, they have said to make a feedback/complaint within few days ...i think its less than 5 days (not sure) and after that no complaints will be entertained. what if a person like me complain and get no respponse within their given stipulated time.
Complaint comments  14 Comments     Updated: Share0Tweet0

Comments

Yes, friend you are absolutely right, today, I ordered a wrong product the order no. is "5248175" but to my horror I could'nt find any 'email address where I can send the cancellation request, and I will have to accept a product which did not need.

But I'l tell you my experience, in Kolkata, most of the shop keepers and business houses operate like 'rediff shopping, with the sole motif of cheating customers, it started in 1970 s and see today, where Kolkata is and where Mumbai. I live in Mumbai for the last 20 years, and can tell that 'honesty is the best policy', today onwards I'l never buy any rediff shopping product, and like this others will also come to know by word of mouth, and I swear rediff shopping will not be in the business for any loner.

ITS IS CHEAT CO' AND NONE SHOULD ORDER ANY ITEM FROM REDIFF SHOPPING.
Vide order no 5041145 I had ordered one Brand New Picoozer master 360 degree turn - Smallest Radio Control Helicopter and to my horror the stupid thing didn't fly over 3 feet whereas they claimed 30 feet and what not. And guess what the helicopter stopped working after 4 days inpite of replacing it with fully charged re-chargable batteries. I had the same problem like Saurav Bhattacharya and couldn't find any telephone number or Customer care number where I could sendmy complaint. The customer care webpage doesn't open so it shows that its a very shady business being carried out by a set of hoodlums. Can someone please help me with the contact nos or address etc so that I could throw the defective helicopter on the proprieter of the rediff shopping.
Really Redfif is cheater..

I have ordered a product on feb 13th..

But it was not yet rechaed
Track My Order

Order No: 5453046 Date:[protected] Order Status :Approved
Title Qty Price Delivery Status Consignment Number Courier Name
ORIGINAL iBall HEADSET - i342MV FOR PC, IPOD, MP3, LAPTOP, WALKMAN 1 INR 224 Handed Over To Courier
30-JUN-2009 E[protected]


None
Shipping and Handling INR 0
Total INR 224

Shipping Address
Name: Sheikh Rashid
Address: C/o Suraj Motor Store
-
Srinagar,
Jammu And Kashmir
INDIA
190001

I am yet to receive this product.

Regards
Rashid
We ordered Rakhi gift set

Rakhi Gifts - Haldirams Kaju Mix - A Delicious & Fresh Mouth Watering Kaju Mix Mithai in a fancy box + Free Rakhi Kit 500gms
Only Haldiram gift set reached HOME? Half of the order received, also that on big price..

NOTHING ELSE

They are crooooookssssssss
And Fraudssssssss
Never order anything from REDIFF
this is lesson learnt...
The consumer care forum has'nt been able to close down such 'CHORS' like rediff shopping. Its a wonder, they have not yet let the customre know what their "customer care" e-mail address is. Consumer forum and its active members should take this fellow to 'court', FOR CHEATING CUSTOMERS.
There service is so poor. I ordered a laptop and they delivered me some swiss knife and some bit set.
When i asked the person responsible, he asked me to courier it back to them.
My question is why should i be paying for courier charges, its them who made mistake and not me.
No body has returned after that mail. I even tried with rediff no one has returned from their customer care even.
Its so frustrating.

Thanks,
Vijay
I fully agree with what has been said.I strongly advise people not to shop on REDIFFSHOPPING.There is nothing called customer service there.Nobody to listen to you, no numbers to call.I have oreder two books[order no.5610850]with a promise of delivering them in 7-10 working days but 15 days passed by and no information is availble.I have sent them two mails so far but no reply."BEWARE OF REDIFFSHOPPING"
I am going to create a community on orkurt with the same name, anybody interested can join it.thanks
Dear Sir my mail ID forgot Please give my ID for my further futher bisiness


Yours
Thanks & Regrds
Thirthalingappa
Cell No +91 [protected]
Rediff Customer Support Policy - buy and get lost?
Has anyone tried to contact Rediff.com customer support? Then you will understand what I mean. It is perfect example of a disaster.
- No telephone Numbers - No matter how important your issue is.
- No Chat support
- Not even an “email id” mentioned anywhere
- No Form
I send an email yesterday for a serious and urgent problem in with regards to a Domain Hosting. The reply I get has nothing to do with what I asked This is their reply to an Urgent Issue. It is so humorous that I am compelled to share the content.
“Our customer support representative will attend to your mail and will revert within 2 working days and guess what it is already 3 days and no reponse...
A consolidated effort must be made to stop them from looting people
Rediff Shopping Customer Care Number is:
[protected]

According to them they dont put customer care number on website as they want customers to complain via their complaints form on website.
Rediff Shopping HORRIBLE PLACE TO SHOP.

Stay Away from these people.
Hello guys, the seller named OJJAS ENTERPRISES AMAZON ON REDIFF.COM is a complete fake one and i was amazed to see the lack of interest from rediff.com to solve this problem. The product that was shipped to me was incomplete and a completely fake one. This seller is a big big big conman and he has already looted thousands of customer. And what is astonishing to see that Rediff.com doesn't have any HELPLINE NO. listed on their website for shopping. But i somehow i managed to get the phone number which is[protected] and tell them to connect to the shopping department. GUYS DON'T LEAVE REDIFF.COM JUST LIKE THAT. BLAST THEM BY CALLING ON THIS NUMBER AND AFTER CALLING NUMBER OF TIMES I HAVE GOT MY MONEY BACK FOR THE SAID DEFECTIVE PRODUCT SO YOU CAN ALSO GET YOURS BACK AND REMEMBER NOT TO SHOP ON REDIFF.COM FOREVER. WE NEED TO TEACH THEM A LESSON FOR THEIR LIFE.

Rediffmail — mail account blocked

We have locked your account for your protection because a mail sent from your account was reported as spam. Please contact our Customer Support for help.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    Your Rating (1 star is bad, 5 stars is good)
    code
    Customer satisfaction rating
    2%
    Complaints
    1613
    Pending
    0
    Resolved
    35
    phone
    +91 22 6182 0000
    +91 22 2444 9144
    +91 22 6182 0200
    location
    1st Floor, Mahalaxmi Engineering Estate, L. J. 1st Cross Road, Mahim (W), Mumbai, Maharashtra, India - 400016
    Shopping. Rediff.com - worst customer care