Siemens / C2110 — Can't Access broadband connection

Respected Sir,
I have broadband connection with outright purchase modem.But, I can't access my account still now.I have made complaint to the respected person-SAUGAT BASU in Arambagh Telephone Exchange.They also assured me, but all attempts go half-hearted and I'm to go back to the previous position.
So, under the circumstances stated above, I beg to draw your kind attaintion and request you to take a positive step without least delay.
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