[Resolved]  Siemens Chimney — undue delay in servicing the chimney

we are having siemens washing machine, siemens dryer, siemens dishwasher and siemens kitchen chimney. the siemens chimney 45650 was bought in may 2002 at chennai spencers super store and it was installed and was working. since there was heavy noise coming and the filters are to be serviced, we have given the chimney to RBS home appliances, bazulla road, t.nagar, chennai, tamil nadu on 02.11.08. they said it will be seriviced and will be delivered in 20 days time. after that whenever i ring the service centre one lady by name revathy will pick up and go on telling that it will be ready in another 3 or 4 days and will be ready. but that 4 days never came till 7.01.2009. when we personally visited the showroom the manager Mr. ramesh was not available and the mobile no the girls gave also was not answered. after frantic redial when i got him on the line he said it will be ready in another 3 days. so many 3 days have gone and it is not delivered till date. it is really saddening to know that when the after sales service is so worse, how can relay on the goodwill of the company and buy products of them. i hope this complaint will be atteneded immediately and also request you that am not charged unduly for the service since i made a complaint to u.