[Resolved]  Sify Broadband — Cannot Renew internet connection

I am not able to renew my existing internet broadband connection.
I am able to login to sur[censored]sing my existing password and username but I am not able use the same details to renew my account online. It says invalid username or password. I am login to this for the past one week.

I also set an sms to the number 54545 to renew the account. It is written that a customer service person would contact within 4 hours. But even after 24 hours there is no reply.

The 'renew online' option is for those who hate to wait. But looks like sify never keeps its promises.
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Aug 14, 2020
Complaint marked as Resolved 
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I am facing exactly the same problem. cannot renew the connection over the net.
Although I have telephoned the company 2 weeks ago to come and collect the renewal amount, they have failed to do so. Actually they said that I still had some time left, everytime I open the screen (sify broadband) says that I have to renew my connection.

Very disappointing service!
Sify's online renewal portal doesn't work. It is only for show. The site is never out of errors, always saying that the database cannot be contacted. The customer care executives don't even care about your problem. More over, the people in sify don't lift their phones when you call them for renewal. Only God knows what is going through their thick heads. Sometimes I doubt whether they care about their customers. If they don't want to renew their customers which gives them money, I really can't understand what drives them to work. These people are just a bunch of thieves preying on customers who don't have any other way out. This stupid broadband industry needs to change for the better.

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