sify ltd — broadband connection
The sify Executive officer
Head office, Chennai
Sub: Regarding my complain no. 7537174/7497887
I faced the promlem since 16/09/2008 I have made a complain regarding BB108 (Network cable is unplugged). But till now they have not taken any action. As I am staying alone I have requested them to please come before 9.00 A.M or after 6.00 P.M.(Excluding my office time).On 29th Aug I came early in the evening just to attend them but no body came to my place. On 30th Aug also I came home at 5.45 p.m and waiting for them but no body turned up. Usually I left my office at 7.30 p.m but just to attend the field engineer I have to come early which hampered my office work a lot…
I just want to know who will compensate my this loss. As in your customer care they told me that within 24hrs my problem will be solved. But till now no action have been taken.. I have called in your customer care no. about 12 times and tree mail for camplain every given 24hrs the complain will be resolve and i gog two time sms your problem resolved but that i checked there is same problme even i called call ceneter they also said your problem in progress ... Who will pay for my phone calls? As I have to made argent mails I became totally paralyzed due to no proper service from your side.
If this will be your attitude towards yours customers then no one will prefer your sify connection. I will also inform everyone about your this kind of behavior so that no one will choose your connection. I will also put my complain in the internet so that everyone will be aware of your services towards the customer…
Waiting for your favorable reply.
Cell no [protected]
User id: [protected]@hotmail.com
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Sent:Sun 9/28/08 12:34 PM
Thank you for contacting Sify Customercare. This is an auto-generated mail to acknowledge receipt of your mail. Rest assured that our Customercare team will reply to you within 24 hours. Thanks again for writing in to Sify Customercare. Best Regards Sify Customercare rakesh patel wrote: > > hi=2C> =20> =20> Still same status there is no service after mail so many called to call cen=> ter every time i got different different answer they committed time also cr=> ossed ...the downtime is gone more then 15 days. Due to this downtime i ha=> ve losses in my work if the problem will be not resolve within 24hrs i have=> to register the complain on TRAI ...> =20> Rakesh> Regards> =20> 7537174> 7497887> =20> > Subject: Error BB108...BB101> To: [protected]@SIFY.COM=3B rakeshpatel7=> [protected]@hotmail.com> From:> Date: Wed=2C 24 Sep 2008 16:16:16 +0530> > Hi=2C> > i=> faced problem since last 15 but there is no resolution please check on> pr=> iority=2C my Id rakeshpatel76 =2Cpune Yerwada> > I booked complain tree tim=> e after complain the connection was working after> 2 day same problem. agai=> n and again> now your call center number[protected] also out of service sinc=> e Friday.> after that i send SMS(54545) i got return reply "this service is=> not> responding"> is it your service what i can except now ...please let => me know if there is> no improvement so i have to move for other provider ..=> .> > > > Thanks & Regards> Rakesh Patel> > M.No +91 [protected]>=20> _________________________________________________________________
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