Sifybroadband — regarding negligence of sify towards my account

 
5 Reviews
India
sir
I am a student of NIT, Patna.
I am a customer of sify broadband since 4 months in my hostel (1-25,NEH, NIT, Patna).
My user-id is anupam_sharan
I had renewed on 10:00 pm(approx) on 8th jan, 2008 with plan Rs 520/-.
It was to expire on 6th Feb,2008 but due to some unknown reason it expired on 14th jan,2008.
As per account detail it shows use of 2000MB(approx) in two days.
But in this plan there is the provision of happy hours from 10pm to 8 am.
As per account details, 1200MB(approx) has been used in day time but it is
impossible on such a low speed of 7-8 kbps.Customer care are also supporting the above fact that it is not possible on such a low speed.
Again as per account details, it shows logout and login at same moment i.e having not a single second difference which is a miraculous act.
All these events occured around 12th & 13th jan,2008.
I had already made contact with its local service provider & customer care so many times wherever they had told, but it has not brought any +ve result.
Its customer care has IVRS system and whenever i had to get my complain no. there occured connection error but after a long struggle of one month i got the complaint number and i.e. 6453966.
They had told that the problem will be solved within 12 hrs. But 8 days have gone and there is no result.
I had sent mail to [protected]@sifycorp.com, [protected]@sifycorp.com as per their suggestion but all went invain. Only they had told that a technician will arrive at my room but no body came except a person who demanded rental for the month of jan'08.
As we are student of B. Arch, NIT,Patna we are always having need of internet and so i renewed my account again but was deactivated without any prior information.
Again i went in the office of sify which is there at 6th floor, harniwas complex, patna for thed complain but they told me to send a sms regarding my problem to 54545 which is a toll free number of chennai head office. I did the same adn got a reply that they will call me within 2 working hrs. but no call has come after so many sms. And that no. 54545 is not toll free as it cost me Rs 3/sms.

I had already made complaint to consumer forum on 31st jan but that time i had no complaint number but now more than 1 month has passed and still i am debarred from having internet.


Consequences : 1. It made me loss of Rs 200(approx) to make contact with
them.
2. My plan has been deactivated for the second time,.
3. One day they told that one technician will come to solve the problem,
but no technician arrived rather they sent a person to take rental. For
that i had lost 2 important classes.
4.To mail to sify and consumer forum, i have spent Rs 100.
5. To send sms to 54545 i have spent Rs 15 till now.
Complaint comments  4 Comments     Updated: Share0Tweet0

Comments

Sifybroadband — Worst broadband service provider in all manner,avoiding customer request

I had made many complain against network stability and low bandwidth,Security threats,Unauthrise access from server , but till date no response. I had made lots of many call to customer service executive and sent mail also but no response. Worst broadband service provider.I have lot of evidence against him.
I buyHi-Speed(64U-256D) at the rate 1122Rs + 800Rs.
Give me information about legal action against him.
Thanks
Ranjeet Kumar
[protected]
ya there is nothing to +ve to say about sify.

Its very unfortunate for me that i m still using sify to made comments against themselves.

I would not say any more except a request to all o[censored] that plz never opt sify in future.
My pan card is not received for you.


Plz sent my pan card again.
pan application CSF No.[protected]
Pan No. ANAPM 2909B
Proceesing fee copoun Number[protected]
Service Center Code No. 5APD616
Service Center Name: Mancherial

Sifybroadband — renew my connection

Hi

I am using a sify Broaband connection since over 2 months and have been really frustrated with the servives provdes
this is regarding the Renewal
There Customere is one of the worst that i have come accross, to finally get thru to a human to talk you atleat have to dial the nymber 20 times, either it will get disconnected midway, the the person who comes just hangs up !!!
The Sify site again one on the worst and is there just to frustrate already harassed customer of Sify

I have been trying to renew my connection from the 01 March The renew now button on the site goes no where !!!
The SMS to renew does not work
The loginpage on the broadband page does to have the credit card/ cash pay options
the only way let was to call up...and unmpteen calls talking to highly uncustomer friendly people, who have no sense to talk and know oly one answer we " we are sorry fr the inconvenience caused but cannot help you " !!!1

and this happens everytime i have to renewa my connections

i have lost all hopes that they will every improve,Please make justice to refund my amount .

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    Sifybroadband - regarding negligence of sify towards my account

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    Company:Sifybroadband
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