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[Resolved]  silver jubilee — Replaced scorpio parts with old parts and charged for new parts

We are based in Pune and own a scorpio. Same was sent to Silver Jublee service centre in the month of september (September 2, 2010) for regular servicing. They called us and informed us that brake pads/disc has worn out and we should replace it immediately with new parts. After keeping the vehicle, they returned the same to us on September 9 with the assurance that new parts were installed. An invoice amount of Rs 16600/- (approx) was paid by credit card.

However immediately after leaving the service station it was realized that brakes were wobbling. It was brought to the notice of service centre immediately. They again took the vehicle and said the replaced parts were faulty and need to be replaced again. Two -three weeks passed, they did not take any action and kept the vehicle with them at the service center.

After threat of police action was made, they returned the vehicle. It was noticed by the driver that they removed the brakes of some other old vehicle lying in their workshop and fixed it in our vehicle. When objected, they threatened do whatever you like but if you want your vehicle then take it.

What they have done amounts to fraud, cheating and criminal breach of trust. There behaviour over a span of one month has caused great mental and physical harassment.
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Complaint marked as Resolved Aug 13, 2020
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