Skoda India — Faulty car and SKODA not ready to rectify

Address:

Mumbai City, Maharashtra

I have given my car on 2nd Jun 2012; for repair for the fault which seems to be ‘Engine Imbalance’ and Vibrations.
The details of the car is as below:

VIN: TMBBLCNA2CG015355
REG: MH02 CH 9683
Model: Rapid Elegance Diesel
Date of purchase: 20th March 2012

Now I’m following with SKODA service center regularly; regret I have to make several calls before someone from their side reverts.
I was told that there is some problem with Air Sensor; which ideally should be replaced in the first place being my car under warranty (just 3 months old). However it was attempted to put the same faulty one to resolve the problem temporarily!!!

After the failed attempt of resetting the sensor; now the fresh piece is ordered for which there is no update when it will come and whether this will resolve the problem or not?
I have no written communication from their side; that whatever they are doing is in sync with the Skoda. Also, I do not have faith of keeping my car park at their service center with a fear of losing original parts.

Already one week has passed and there is no clarity as to what is the solution to the problem. Each day they tell me that they are replacing the part but they dont have the part and they have to order it from Hyderabad.



I am undergoing lot of mental harassment as they are neither telling me the exact problem and nor they are returning my car back with the new part.

I am afraid that in just 3 months my car is lying with service centre, I am afraid if the same thing happened after the warranty is over then I will have to shell out a huge amount of money.