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[Resolved]  Sleepwell 'durafirm Back Support Mattress' — poor after sale service.

I purchased a sleepwell durafirm matress (on 18 dec ,2009)
but the stiching and sewing at the corners and the sides of one of the mattres was improper(was torn)and came to our knowledge when the plastic covers were removed(on 18th.dec itself) .
when this information was conveyed to the shopkeeper he calmly listend ,but cunningly asked for resending of the damaged mattresses to his shop and carrying of the new ones from his shop,and paying the rent for the transport of the matress.
i had initially paid for the transport of the damaged ones.
when i contested this he started talking harshly and i was really disappointed.
detalils of the shopkeeper:

MANATH HANDLOOMS
PATHANKOT
PUNJAB
PH:[protected]
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Aug 14, 2020
Complaint marked as Resolved 
Complaint comments  1 CommentShareTweet

Comments

Hi,
I bought GALAXY (75*60*5'') from IDEAL MATTRESS [Marathalli, Bangalore] on 23rd Aug'10.After delivery, I found mattress to be defective [multiple cut from corners].

I am sad that after paying hefty amount, I didnt get FIRST TIME RIGHT product from sleepwell.

Imagine if I had not checked the defective piece & continue to use same with cover.This is not a product that I would expect from ISO certified mattress vendor.

Highly de-satisfied customer.I would never buy anything from sleepwell going forward.


--
Regards,
Pratyush Singh
[protected]

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    Sleepwell
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    +91 12 0451 2260
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    37/2, Site IV, Sahibabad Indl. Area, Ghaziabad, Uttar Pradesh, India - 201010
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