[Resolved] Snapdeal — Order cancellation | |||
On 21/05/2012, I ordered two products from Sanpdeal.com under order no.[protected] &[protected]. The company without assigning any reason or giving me any information, has cancelled the order. What do I do? Was this information helpful? | |||
Complaint marked as Resolved
Jun 02, 2014 NIRAJ JETHE's response Irritating messages - Snapdeal
Snapdeal is sending irritating messages on my mobile. I don't know how did they get my mobile no. I don't want any more messages. My mobile no. is [protected]. Please help me? Please.
Jul 26, 2014 nishant medhi's response i want to cancel a order from sneapdeal
Verified Support Sep 22, 2014 Xolo Customer Care's response Dear Mr.Banerjee
Greetings of the Day!
Thank you for making us aware with your grievance.
This is in reference to your post dated 03.06.2014 on https://www.consumercomplaints.in regarding your complaint for your XOLO Smartphone.
We request you to kindly pay visit to any of our XOLO service provider nearest to you and share the work order number for satisfactory resolution on your complaint.
For any further query or feedback, please contact us at [protected]@xolo.in
Warm Regards,
Sudip Banerjee
XOLO Care
[protected]@xolo.in
www.xolo.in
Verified Support Sep 15, 2015 Snapdeal.com Customer Care's response Dear meenurani, Information about your contact details are still awaited from you. In case you are still facing any concern, please contact us on [protected]@snapdeal.com. Regards, Snapdeal Online Team | |||
 543 Comments | |||
Comments
Item not delivered and wrong information updated by snapdeal .No attempt to deliver but they have updated that Undelivered (Reason - Consignee requested for future delivery ) + Undelivered (Reason - Address Unlocatable).Then now when i track i find that an attempt was made to deliver my product and i was not found !! BS . no attempt was made, i received no call if there was any confusion with my address. They have updated this just to hide their incompetence.This is just unacceptable!! i sent the mail to snapdeal customer care again & again for Urgent Delivery but they have not given me any Positive Response yet.i will never buy anything from snapdeal in future .Very pathetic service and Courier Company I have not seen ever.Order ID: [protected] Streax Cream Hair Color(Golden Blonde) 7.3 Set of 2 Rs.230 but delivery person have taken 240 rs(extra 10 rs).and what a pathetic customer care number !! I am disappointed and frustrated with Snapdeal as they start cheating the people.
Snapdeal.com Customer Care's response, Oct 14, 2016
Verified Support
Dear paritosh2015,
We understand the plight. We will get the issue checked and update you at the earliest.
Regards,
Team Snapdeal
We understand the plight. We will get the issue checked and update you at the earliest.
Regards,
Team Snapdeal
wow Order ID: [protected]
Placed on 03 Oct, 2016
The order status is 'Delivered' but I have not received it.totally BS status !
why did you update false information? you people have cancelled my order without informing me !!!
There is no number to call or email address - total incomprehensible.Customer service is non-existent.This company have no way to call or email customer service where an individual can handle your case. The phone number of so called customer care ends on IVR and questions end on website
Placed on 03 Oct, 2016
The order status is 'Delivered' but I have not received it.totally BS status !
why did you update false information? you people have cancelled my order without informing me !!!
There is no number to call or email address - total incomprehensible.Customer service is non-existent.This company have no way to call or email customer service where an individual can handle your case. The phone number of so called customer care ends on IVR and questions end on website
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We have not received the requisite details on your concern. Kindly share your order id or complaint number with us on [protected]@snapdeal.com so that we may assist you further.
Regards,
Team Snapdeal