[Resolved]  Snapdeal — send wrong item, and not refunding after returning the product

hi

i have order purchase moto Mobile phone . i have received mobile dad contrition & i inform to same time . but no any respective reply in your Sid. i request to pls replace the phone .Order ID: [protected]
CONTACT NO [protected]

Hello,

This is regarding compaint of Snapdeal for not taking any action on return request We have ordered a treadmill (powermax fitness TDM-100 s motorized 1.5Hp) Order id : [protected]. We received the same on 17.04.17. As the piece was not proper. Hence we place a return request to snapdeal on same day. None of the executive came for pick up. Even we did not received any call or mail form snapdeal for return. However when we again called on 21.04.17, snapdeal tam said they will send their executive to pick up with in 48 hrs. No one came to us for pick up. Even we are having telephone recording of the conversation. Again called on 25.04.17 to followup, but this time they told that your return policy is over we can not make return. My question is why do we suffer if we did not get any reply/action from snapdeal.

While call Snapdeal team told us they don not have any soultion. Why the hell are they sitting for Customer service if they can not provide solution to Customer. II even asked the team to let me Know where to courier the product although it is a 50kg Product. But the boy from customer Service sticked to his words that we cant do any thing. Nothing can be provided as a solution.

What is our fault? we contacted snap deal many times for return. Why we should pay for their carelessness?

Again i am asking snapdeal through this complaint to return the amount & take the trademill back. If this time proper action is not taken then i will file a compaint in Consumer court.

Ankita Kansal
[protected]
Snapdeal Registered no. [protected]

Dear sir, madam
Meine 30 oct 2016 ko intex IT 881S.2.1 desktop speakers black 2 speakers order kiye the oder id is [protected]
Or mere ko speaker k jagaha keyboard mile meine snadeal me complaint bhi ki hai or order replace bhi kya but 1 speaker hi mil paya aaj 19/5/2017 hai abi tak mere ko koi respons ni mila snapdeal k taraf se meine snapdeal me complaint b nikhayi hai complaint number is 40863566& 40863567
Plz sir help me

Sir i talk to her facebook and twiter n whats app frands PLZ Dont use snapdeal
bcoz its a fake parasol

Facebok frnds200+ twiter 300+ follw
S
To socho and (whatsapp frnd 800+ and 45 groups) to aap batao aapki company ka naam to gaya sir

Hello this is Govardhan Rajpur this is the laptop i have ordered from snapdeal Dell Inspiron 5567 Notebook Suborder Id: [protected] I have received laptop on 19th may 2017 It was having some issue so i gave replacement request and i was supposed to get replaced laptop on 1st of june 2017 but i was out of town so asked to hold my delivery till 10th of june n sanpdeal team said they will but before that laptop was given back to snapdeal ans till date i haven't received any refund and my second month emi is been deducted. Hope u will look into the matter. Thanking you in advance.

Hi

I had ordered an Amron Backrest in side Medium and was delivered size Small.
The MRP on the package was Rs. 795 while I was charged Rs. 899.

When I returned the item indicating the same in my message

Snapdeal refused me refund stating that I have selected wrong reason" Item description inaccurate" and description on the website is correct.

I had listed both the above reason in comments.

You need to penalize the seller for sending incorrect item and charging me more than MRP.

When I call that number, its all automated and there is no way to speak to a human being. Pathetic customer service!

I am raising a complaint with the consumer court.

Hi,

My order : [protected], [protected]

Could you tell me whats your internal checks. Is there anything in your terms and conditions. Do I need to wear a tshirt which doesn't fit me. Is SNAP DEAL cheating the customers. I have been purchasing in snap deal more than 2 years. I paid money already and got the tshirt which looks old and bad. It came in cheap paper, crushed covered with snap deal. If I go for shopping I could get a better one.What is the use getting a cheap product from a website mentioning as ONLINE purchase. When I asked you guys to refund my money by the name of internal check you swallow the customers money and cheat people.

Then why don't you mention these in terms and conditions. What is your internal check ?. Have you ever mentioned about the return times ? (How many times we can return). If the product is not good genuine customer use to return or through it on your face. Please understand that. We are not fools over here. You are not selling the product directly as we get all those from distributors . Some times we get good stuff moreover some crap things too . The package from shoppers stop and the package from snapdeal is different . Tshirt came in cheap cover drenched in rain. Please take necessary actions to refund my Money. Don't be a cheater and don't spoil your Name too.

Regards
Prabhu

[protected]

Hi All,

I want to cancel my order (Order ID - [protected]) due to very poor experience of SNAPDEAL delivery system,

I have Order the product on date 24-Sep-2017 with special delivery charges 1299rs., as per SNAPDEAL commitment date of delivery 3-Oct-2017 and till now order not dilivered.

So please cancel my order on immediate basis, otherwise i will take LEGALY ACTION within 24Hrs.

Regards,
Nikhil joshi
+91-[protected]
+91-[protected]

order no. - [protected]

Dear sir

I sombir and i have placed an order of mobile phone handset of openbox mi note 3 and i have delivered it on 30 sep. 2017 and open to use but i have seen that the cell phone is aleardy be used and some data of the previous user was also in this handset. And the functioning of this handset was not working properly . I have tried to call you at [protected] again and again but i can, t be connected to you and after that i write you a mail to the [protected]@snapdeal.com but no reply and resolutions provided to me .

Kindly resolve my problem because i have paid the amount for this handset as similar as new handset
For openbox delivery.
I was faithful to snapdeal and purchase the openbox but it is not prove that the service is better like the past.
Dear sir kindly provide me the resolutions for this order i shall be thankful to you for this.
I also enclosing the related tags and piçtures belonging to the packaging contains.

order no. - [protected]
Registered mobile no. - [protected]
Registred email - [protected]@gmail.com
Reference number of queries[protected], 44059710, 44077503
For these no reply recieved i don't know you recieved my emails or not but i hope you recieved thats why me recieved your system generated mail with reference no.
Sir kindly resolve my problem as early as possible and reply me back urgently.

Snapdeal is looting the customer badly. Ordering something and delivering something else and when we are asking for return and refund then they all are sleeping.

Kindly look into this and do the needfull.
Pls it's very urgent to take action against this...

Order ID: [protected] Placed on: Sun, 01 Oct, 2017

Hi am kishan my order id is [protected] dell laptop windows 10 original but snap deal company sent me wrong order item this item window is duplicate am many time request sent to snapdeal help centre for replacement but snapdeal are not response for my product replacement this is very bad for snapdeal dealing please all request to all customer dont buy any product to this company because this company is fraud.

I have Requested.. Clearly talk with me for oder...
Otherwise this time I can take legal action for this company.
Or Grahak surksa Kendra.

Sir, I request you honestly to look into my matter with utmost urgency, stop the fraudulent cartel inside your system and refund my amount without further delay.
I THINK I HAVE SPENT MORE MONEY TO CALL-UP THE TEAM FOR A REFUND THAN MY PRODUCT.
ITS HIGH TIME YOU CHANGE YOUR REFUND POLICY FROM 3-5 WORKING DAYS TO 30-50 WORKING DAYS.

I'M PLANNING TO TAKE A LEGAL ACTION AGAINST YOUR TEAM FOR THIS IRRESPONSIBLE BEHAVIOR.

Dear the most unprofessional site running people,

Received the product one anarkali today after chasing it for 12-14 days(unprofessional site having tie ups with another unprofessional courier agency). It was written below the product that the same can be returned within 7 days of delivery. After seeing this worst quality product of yours, I tried to return it. But your answering machine says it's a non returnable product out of nowhere.

Have you ever tried to check where your site is lacking. CUSTOMER'S AFTER SALE experience. You are keep low quality products, imposing them by not taking back, No wonder why MYNTRA is way ahead of you unprofessional people. Your marketing is getting worst every passing year.

Return my money and take this trash back.
I want my cash 2048/- rupees back within 2 working days.

Unnati

I can understand the situation of the company there gool is to reach max customer to cheating to earn the money because there is no more OWNER FOR THIS COMPANY AND BOTH CEO HAS BEEN DIDE...

I had asked for the return of below mentioned teo items. Despite of my regular follow-up, it doesn't seem to be coming to the solution. Can someone look into it and arrange for quick returns and refund.

Item1 - JC4U Rayon kurti with Palazzo - Stitched Suit
Return Reason - Wrong item sent
Order id: [protected]

Item2 - Slayout Crepe Regular Tops- orange
Return Reason - Defective Item Sent
Order id: [protected]