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[Resolved]  Snehanjali Electronics — Products not delivered

IS SNEHANJALI MIRA ROAD ONLY INTERESTED IN GETTING AN ORDER AND NOT PAYING TO CUSTOMER SERVICE? 10 days past but no deliver of products inspite of making full payment on the first day...i am amazed the kind of services they offer...

very very poor service from SNEHANJALI ELECTRONICS MIRA ROAD. I had purchased bajaj microwave oven on 11th October2009 with free chetak mixer offer. I was promised that the product along with oven kit and mixer grinder will be delivered to my place next day. However, we had to send several reminders to get the product. Finally after 3 days we received only oven and was promised that the kit and mixer will be delivered next day. Till date i.e. 20th Oct 09, we are yet to receive both these products. When I went to Snehanjali yesterday, I was told that there is no stock, however, they are expecting it tonight and it will be delivered today (Tuesday, 20th Oct) without fail. I am shocked to know that neither they called to inform that we are unable to deliver nor they have delivered the products.
I am extremely disspointed by their services and they claim to be providing prompt services while they are unable to adhere to basic requirement. I thinking of returning microwave oven and ask for full refund of my money.
If they can't dliver what they promise, why the hell they promise. At the time of buying, they emphasis so much on brands and products and give whole lot of gyan, but if the products are not delivered even after 10 days, whom do you trust and why. They dont bother to call or check whether the customer who has placed an order and has paid the full amount has received the product or no. Strange to see such kind of services in these times of customer-centric market.
I WILL NEVER EVER BUY ANYTHING FROM SNEHANJALI ELECTRONICS, MIRA ROAD.
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Complaint marked as Resolved Aug 14, 2020
Complaint comments  9 CommentsShareTweet

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IS SNEHANJALI MIRA ROAD/Andheri ONLY INTERESTED IN GETTING AN ORDER AND NOT OFFERING THEM EVEN INITIAL CUSTOMER SERVICE? 10 days past but no deliver of products inspite of making full payment on the first day...i am amazed the kind of services they offer...

Very Very Poor service from SNEHANJALI ELECTRONICS MIRA ROAD/Andheri. I had purchased more than 7-8 electronics home appliances/Electronics on 11th April 2010 with the promised that the product will be delivered in next 2-3days after the cheque clearance. However, they themselves conveys that it takes 8 days for couriering the cheque to reach their Banks, as international cheques get cleared within 8days span of time. Finally after 8 days When I went to Snehanjali yesterday, I was told that the list what they had faxed to Snehanjali(mira Road) is not readable, and they gave the whole description during that phone conversation as it was a call for delivery confirmation as per Snehanjali(Andheri) while it turn out to be passing delivery details from model no., products to the address along with the landmark too. however, they are expecting to be delivered today (Tuesday, 20th April 10) hopefully without fail. I am shocked to know that neither they called to inform that we are unable to deliver nor they have delivered the products.
I am extremely disappointed by their services and they claim to be providing prompt services while they are unable to adhere to basic requirement. stamp of "Non refundable" on bill what about if it is "Not delivered" in the specific time. why the hell they promise. At the time of buying, they emphasis so much on brands and products and give whole lot of gyan, but if the products are not delivered even after 10 days, whom do you trust and why. They dont bother to call or check whether the customer who has placed an order and has paid the full amount has received the product or no. Strange to see such kind of services in these times of customer-centric market.
I WILL NEVER EVER BUY ANYTHING FROM SNEHANJALI ELECTRONICS, MIRA ROAD/ Andheri.
I had brought electronics gadgets from Snehanjali, Opp.Shoppers Stop, Kandivili. While shifting my house I got the original bills lost. Since all the gadgets which I brought arer over 80, 000 INR is still in warantty and it is must for me to get a duplicate bill. I requested the dealers representative One joshi, to get me a duplicate bill which he agreed on paying Rs.100. They told me to get the bills on May 1, 2010 and having approached the dealers office he refused to get me the bill telling I should have protected it and he is not bound to get me a duplicate one and suggested me that I can approach consumer forum. My washing machine of Samsung model got inoperational and the parts being costly I can save money only if I produce the bill to the Samsung company.

I appeal to the good citizens of Mumbai to help to get the bills and also for a way forward how such incidences can be avoided in future.

Regards

Suresh
[protected]
i am facing the same problem even paying money on the first day its been now 7 days not received delivery
would not recommend anybody in my entire life
I had paid cash by debit card and booked 1.5 T one air-conditioner 06.06.2010 but due to some reason I have changed my decision and requested for 1 T air conditioner.M/S Snehanjali Electronics Boiser promised me to deliver product on 07.06.2010, but they could not deliver product even after 5 to 6 days.I have the cancelled my order and requested for refund of money.
Even up to 18.06.2010 i have not received the payment.I have purchased product by DEBIT CARD and not by CREDIT CARD
This very much bad business tactics and poor response.

WILL SNEHANJALI MANAGEMENT LOOK IN TO MATTER AND SOLVE THE ISSUE.?

Milind
[protected]
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WORST ELECTRONICS DEALERS.
I[censored] WISH TO SAVE UR MONEY AND WANT A GOOD SERVICE NVR NVR BUY ANY PRODUCTS FROM SNEHANJAILI...
i had purchased a laptop and first of all i had to fight to get my delivery on date .it was delayed .they only know to fool people... yet i hv not recieved my accessories.. and when i go to talk about it bloody these people behave pathetically. sheer nonsense, irresponsible, bad service and i dont understand the manager is blind, deaf to all these complains. im sure it will have to shut down in nr future...hard but true...

prerna
[protected].

ANJALI HOME APL. — CHANGE OF PRODUCT

PRODUCT COD-2286199,COMPLAINT NO-1209122.
Pl.solve .(MERA PAYMENT MUJHE WAPAS DIYA JAIY,1 MAHINA HO GAYA HAI NAHI TO AAP KO COURT KE DWAARA MATTER KO SULJHANA HOGA [protected] D VERMA
Well just to add on what is mentioned above, these guys are absoultely absurd... I purchased AC from them and was promised freebies, AC was delivered on time however without freebies, when asked why it was not delivered the salesman was very rude and said, "I made a mistake of delivering the AC". This is absolutely ... how come they can talk to their customers...I want to go ahead and complain to Consumer court about their attitude and the way they do their business..

Jai

[protected]
On 25th Nov, Sunday we booked Onida 1 ton split Air Condition in Snehanjali - Maxus Mall to gift someone & given Rs. 5000 as basic payment & within 10 mins, when we are completing other formalities, we knew, that whom we are gifting the A/C, won't b possible to take it. We immedietly told them our problem & we told them, we are ready to take some other product. But they don't allow us & we had no other option, rather than taking delivery of it. That A/C is still lying in our house unpack. Please do something, this is very disappointing & we will never go for Snehanjali again. Our Contact No is[protected] Mr. Amol More.
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Now I am facing a problem at CBD Navi Mumbai
booked a Faber 30l microwave oven ..on 17/ 8/2013.
Was told it would come today .. full payment was made by debit card yesterday itself.
Was told it would come today Sunday ..Stayed at home
Called in the morning was told it would come in the afternoon.
Calked at 4 o clock was told it would come by 6o clock.
Called at 630 was told it would come by 9pm.
called at 9 was told it was on the way ...would be there at 9.15pm
Now 10.30 ..NO DELIVERY
Mario De Souza

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    Snehanjali Electronics Phone
    +91 25 0240 1743
    +91 22 4290 4090
    Snehanjali Electronics Address
    Shop No:1/2, Jai Heritage, Manikpur Road, Vasai West, Thane, Maharashtra, India - 40120
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