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[Resolved]  Snoways Laundry (Division Of Jyothy Fabricare Services Limited) — Damaged the shirt for dry cleaning

I have encountered inadequacy of service which I had not previously considered possible, as well as ignorance and stupidity of monolithic proportions.

I had given a shirt for Dry cleaning to SNOWAYS (Division of Jyothy Fabricare Services Limited) 7th Main, 12th cross, Mico Layout, BTM 2nd Stage Phone: 32217189 as it had a stain over its pocket. The shirt had three colors in strips form with colors blue white and black pattern.

The staff member of SNOWAYS told me if the stain is not removed then the shirt will be returned back. For which I agreed for.

When I came and collect the shirt I found the shirt to be DAMGED i.e. the color of the shirt was completely removed and it has became pale yellow in color completely and the stain was there as it was.

After which I refused to accept the shirt as it was COMPLETELY DAMAGED.

I then contacted SNOWAYS so called to be Manager naming Mr. Dinesh (mobile [protected]) and he took around 7 days to turn around and replied me that

“It is SNOWWAYS negligence and SNOWWAYS shall paint the shirt back whatever color that I wanted”.

For which I didn’t accepted that it is IMPOSSIBLE to get the same color back.

So then I was then contacted with Manager no 2 Mr. Sidhu (mobile [protected]) which took around 4 days to reply me. and replied

“It is SNOWWAYS negligence and SNOWWAYS shall paint the shirt back whatever color that I wanted”.

From the damage described above, it is evident that SNOWAYS failed to use that measure of skill and care which is required of SNOWAYS.

I therefore hold SNOWAYS responsible for this damage and await a solution to deal with the issue.
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Aug 14, 2020
Complaint marked as Resolved 
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This is Ashwani from Bangalore, I have given a 4 sets of salwar/Kameez/Scarf of wife for washing in Snoways Laundry Chikkalsandra branch, Bangalore, with the bill no. 199 on 6th Mar'10. I have only received 2 sets till date, 2 sets are still with them. I think they have lost it and everytime when i call them they come up with some story. Even I spoke to managaer, Mr. Siddu, who does not pick up my call. Initially he was very proactive but now he stopped picking my call.

I do not know what to do. Pls. take a stringent action against these guys. They act like professional but they are worst than any other laundry wala.

Pls. solve this problem asap.


Regards,
Ashwani
Hello,

I have a complain regarding them. 3 months back, I gave my curtains to dryclean @ SnowWays Drycleaner Cosmos Mall, Bangalore. They damaged 2 of my expensive curtains. People acknowledge the damage but does not giving any compensation. I am following with them for past 2 months. One of the Manager "Siddu" is very rude. He says do whatever you want to do and do the complain wherever you want but no compensation will be given.

Thanks,
-Upanshu
i gave my cloths to snoways(kormangala )for dryclean but thy gave me back without making dryclean so i kindly requested to managemment authority to take strict action on washing department and also give power to outlet boys to take action on the washing unit and also management people should vsit outlet twice in week in order to solve the quality realated problms and also provide good customor sevice callcenter to solve the coustomer related problems.and also provide good facility to outlet boys in order to increase their willingness to work.
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Snoways is perhaps the worst dry cleaners/laundry service that I have ever come across. I gave a brand new jacket worth 5.5K for dry cleaning at their Indiranagar outlet and it came back as a tattered rag today. I do not know what they did with the jacket, but my hard earned 5.5K rupees which I had saved up over 6 months has gone down the drain. I am Raj Mukherjee from Bangalore, an editor by profession. My mobile no. is [protected]. Please do not give any of your clothes to this horrible laundry, else you will never get back your favourite clothes in their original state.
I gave one of my expensive silk saree...which was red in color. When returned it had somehow turned black!! They assured that they would take care of it and and thus took it back. After several weeks of calling them up..they returned the saree in a battered condition!! The saree had lost all its grace & shine and had holes in it. They made a completely mockery of the situation by offering me some free coupons as compensation!! They are highly incapable and useless!! Never even go for a trial!

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    Jyothy Fabricare
    Customer Care Service
    Customer satisfaction rating
    45%
    Complaints
    11
    Pending
    0
    Resolved
    5
    Jyothy Fabricare  Phone
    +91 80 2558 0243
    +91 80 2558 0245
    Jyothy Fabricare  Address
    #N-903,Rear Wing, Manipal Center, Dickenson Road, Bangalore, Karnataka, India - 560042
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