[Resolved]  Sofa set — not delivered as per our requirement.

I agree with the above complaint. I too had similar experience. I purchases the "Box Model" sofa from these guys from the "Utsav Exhibitions" Pune, last year on 10th October. Initially they promised to deliver within 10 days but it was delivered after 20 days that too after lot of persuading. And the quality of Sofa is pathetic just like these people. In one month Sofa started making noise and another month all the cushion covers stitches started tearing off. There is no basic interlocking of the joints in the cover. I called them umpteen no of times and every time they said we will call back in 10 minutes but that 10 minutes never happened. I was also assured of 5 years guarantee but it hardly lasted 5 months. Both the owners "Sunil " and "Deepa" are really good at cheating people and selling product. I would like to make other consumer to be aware of these guys. They are not "Sofa People" they are "Con People". As I have lost all the hope of getting my sofa repaired, I am posting this ordeal so that other consumer do not suffer the same fate.

everyone who booked sofa in Phoenix Sofa Set / Sigma facing lots of problem, i have booked sofa in an TIME's furniture exhibition held at chennai nandambakkam on 22nd jul12, i have booked the Demo colour sofa but what they have brought for delivery was totally different, quality was absolutely poor and the way they are responding to clients is very very bad and am sure you wont get guarantee card at any cost because they wont bring at the time of delivery they will tell short story only, friends pls dont book sofa in iPhoenix Sofa Set / Sigma and put yourself in trouble and dont waste your money

I suggest you check if you are dealing with these guys, by any chance. They change their company name every now and then!
https://www.consumercomplaints.in/furniture/f-studio-designer-sofa-c794230

Even if they give you a Guarantee card. they do not KEEP UP THEIR COMMITMENT. thier product is equivaent to chiinese product.

an unsatisfied customer from chennai (had a very bd time shopping from Phoneix)

HAD A VERY BAD EXPERIENCE WITH THESE GUYS AND THE QUALITY OF THE SOFA SET IS VERY POOR. RIGHT FROM THE MD MR. SUNIL AND ALSO HIS WIFE DEEPA NOBODY CARES TO WHAT HAPPENS. THEIR MOTIVE IS ONLY MONEY. THEY DONT BOTHER ANYTHING WILL NEVER EVER RECOMMEND THESE GUYS TO ANYBODY.

HORRIBLE...

I actually had a good experience with Phoenix furniture. I booked my sofa without reading the above complaints, at kormangala indoor stadium furniture exhibition. I would not have booked if i had read these reviews before, so was really worried about the delivery. I had already paid 10K as advance. They told 10days to deliver the sofa(we had customized as per our requirement). Luckily we got the delivery in 14days. They delivered directly from the factory in nagwara(near hebbal). Somebody from the factory had called me before they started the work to confirm on all the modifications we had told. Pretty happy with the final product, all our customisation was done correctly. Not sure about the quality though...currently all looks good...quality issues will show up only after few months o[censored]sage.

Cheers...

Hello All,

Never trust these guys. Phoenix The Sofa or Sigma. I have been bluffed badly. I booked a Passion model and later they delivered Fish eye model which was of an extremely poor quality.

They were not reachable for many days after that and later in another exhibition we got a hold of these frauds, they promised to visit our place and replace it. We do got few calls from them but of no use.
They are the big cheaters and never trust them.

I am also facing all types of problem . I was also contacting with Ms Deepa but now she is also not responding. I think I have lost my 5000Rs

I happened to read the complaint and the subsequent comments and decide to post a comment which, if taken in the right perspective, may help. As the organizer o[censored]tsav Exhibition, Pune, I fully understand and feel your predicament. The problem lies not with the owners but with the sales guys who attend you during your visit. Suggest that you make things absolutely clear (in writing) and please don't be naive. Many a time, customers don't seek clarity during the step of purchase which leads to complications. Insist on meeting the organizers before you make an advance payment so that accountability becomes two-fold. Please, please remember, every organizer cares for his/her visitors so you must ensure that any commitment made by the stall-owner/sales guy must be in the presence of the organizer. It helps. In case of any complaint linked to Pune exhibitions (Utsav, iiiFEX, Sakaal Shopping Festival), do mail me on [protected]@gmail.com. Your complaints will be addressed with due merit.

I booked sofa on 2011 and got delivered on 2012.So for we have not received warranty card and original bill.They is a fraud company which we have to take this issues to the exhibition organizers to save remaining peoples.Only way to get answer for everything is we have to go in group and attack them in front of all the peoples there. They don't have even a customer contact no.This will so how clever they are.

Regards,
Porur,
Chennai

I recently booked the Sofa with them in Pune, wish I would have red these comments before paying them..now I can only hope that they have learned their lessons and will stop cheating people..:-)

Listen everyone.
Don't buy anything from Utsav exhibitions in and around Pune. Recently I have been duped by InstyleInteriors sofa who have stall in Utsav exbhition in Range Hills ground. I trusted Utsav exhibition and paid Rs 10, 000 for a customized sofa with InstyleInteriors, they promised to deliver in 15 days on 3rd May 2014. Now even after 1.5 month I am getting response that it will be delayed.
After going through various consumer forums I found that these are scam and fraudsters from Kondhva and dupe innocent people who come to buy some dreams in these exhibitions. These so called sofa manufacturers not only make low quality sofa's but also never deliver in time.
So bascially your money is gone.
I am going to start internet wide campaign against these fraudsters and Utsav exhibitions since they allow such frodsters to put up their stalls.
Please write to sanjeev.[protected]@gmail.com if can help me.
Sanjeev Burge