[Resolved]  Sony Bravia LCD - KLV32v300a — Malfunctioning LCD TV

Address:

Mumbai City, Maharashtra

Hi,

This is to inform you that I had purchased a Sony Bravia LCD V-Series 32 inch television. The serial number is (KLV32V300A) SONY LCD 32"(B25),CHASIS NO 6212402

This LCD TV was purchased from Vijay Sales outlet at Prabhadevi, Mumbai via invoice no 39920 dated November 9, 2007.

At the time of purchasing this TV, I had an option to buy a cheaper Samsung 32inch TV with the same technical specifications.
However, since I have always patronized Sony products, I agreed to pay the extra premium to purchase this TV.

The TV stopped working last month and when I contacted the authorized Sony service center, they said the LCD front panel and the mother board have failed which would result in an additional charge of Rs. 13,100. This charge is unforeseen and unacceptable. I expect Sony to provide a rebate on this price and replace the spare parts of this television at no excess price. There has been no physical damage to the television. On opening the TV’s plastic case, most of the components were found to be made in China.

I hope this mail brings things to light on your quality standard which seems to have depleted drastically from the level which an average Indian has of SONY.