Address: | Alappuzha, Kerala |
I was a customer of SONY for the past 15+ years. In 2008 December, I bought a 32" Bravia S Series LCD TV for Rs. 36000, primarily for the use of my parents. I was more than happy till last month since it started developing problems like switching off automatically. I contacted the SONY service center and the technician came, checked and advised to replace the faulty board for Rs. 5600. After 1 week my TV started behaving weird again. I contacted the same service center and they came in, inspected and discovered that the LCD panel is gone and needs to be replaced for Rs. 16000.
Now I realize that I already spend Rs. 36000 + Rs.5600 for a disposable TV - which worked for just 17 months and again spend 16K more ??? I bought this TV just thinking that the product quality is superior to others in the market and will last for a longer period. I wonder what product quality is SONY maintaining to cope up with the Indian conditions? If the voltage fluctuation is a problem in India, why cant SONY have the intelligence built to cope up with this kind of surges? Was this information helpful? |
BTW, I agree to the fact that this issue might have happened because of the voltage fluctuations. As a customer, this was one of the reasons why I went for SONY avoiding other competitive products in the market. Voltage fluctuations are common in India and I believe, SONY must have taken care of this aspect while designing the component for this TV. Besides, I have other electronic equipments working properly, linked to the same electricity supply. I strongly feel this issue was a problem due to faulty components from SONY and not solely electricity supply irregularities.
Anyway thanks for the support I received from SONY at this difficult situation.