Sony — display problem

Address:Uttara Kannada, Karnataka

dear sir...
myself prakash t r. i'm from sirsi, uttara kannada district. my sony vaio model no is vpceh25en/bin5, serial no. is 7038477.. i have a warrenty till december 2012. now my problem is that... on 26 th september 2012... when i'm doing work my laptop has suddenly switch off.... i didn't know wy? but when i start computer it has shown in display that blue screen error...... i tried so many time to switch on but screen showing dot lines....after that when i open with safety mode it has open... later i was call to sony customer care, according to thier instructions i was restore by using assist button (10.10 am, 28 september)... it has been recorded in my ticket number 11427376..... i gave quick set result and hard drive test on 27th september. after repairing all the display worked properly and i worked on that day.. but on 29th morning same problem arise...so on the basis of your suggestion i came sai services, sony authorized service centre, hubli. when i submit my laptop on 29th september evening at 4.10 pm...the display has no scraches, nothing... i was wait here for 2 hours there only.. they didnt notice anything.. but when i was in bus they inform me that my display has scraches.... today i came and saw my laptop... it was scratched.... how it possible. on 29th i didnt recieve acknowledgement letter, it was my fault.... now they are telling to pay 9000 to 10000 per LCD box.... without doing wrong wy i have to pay money sir??????? on 29th no probelm in display, now scraches have been arised... so please suggest me to came out of this problem this problem????? now i recive my laptop from them... please accept my query and solve this as early as possible....
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Dear Sir,

Our service team is already in touch with you for this concern.
For further communication on this issue, please contact us at our official direct toll-free no.[protected] or write to us at sonyindia.[protected]@ap.sony.com

Regards,
Sony India Team
i bought a new sony lap model no;SVF14212SNWIN5, SERIAL NO;0003968.It shows some display blinking problems on the date 20/9/13. so i gave my lap on this date to MADONNA SALES $ SERVICE, sony authorised service center TC11/767(1), plamoodu jn, pattom palace, tvm..warranty period is only for 1 year. my lap is placing in service centre for around one month.i didn't get any positive reply from there till today, so i am not satisfied by this. so kindly request you to replace with a new lap.

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