[Resolved]  Sony Ericsson — Non receipt of mobile phone given for repairing even after 18 days

I had purchased a Sony Ericsson mobile phone, model K810i, in the month of July 2007 for Rs 16830/-.

I have given my Sony Ericsson K810i for repairing at Print Care Services (Sony Ericsson Service Centre) in Thane (W). I was informed that since the phone is in the warranty period, it would be sent to the company for the necessary repairs. I was also assured that I would get back my phone after 8-10 days.

So, after 10 days I called up the service centre and asked for the status of my phone. They informed me that it would take more 4-5 days. On asking further where to followup regarding this, they gave me the Sony Ericsson HelpLine No.[protected].

I called up the helpline and registered a complaint on April 16, 2008, and I was assured that they would get back to me within 24-48 hours, but still as on April 28, 2008, even after calling 5 times, their 24-48 hours have not expired.

Now, even after 18 days I am getting a reply that "We have sent the part to the company, but they are yet to send a new part. They don't have parts for the K810i model available with them."

Please guide me as to what should I do further as it has been more than 18 days and I am unable to get a proper reply either from the service centre or from the Sony Ericsson Help Line